Most PreSales teams are only concerned with new logo acquisition, yet we might still get pulled into an expansion opportunity with an existing customer. Other PreSales teams may be working with existing customers as their primary target.
It's important to understand the difference in net-new logo sales and selling into existing accounts. Teams must also align on roles and responsibilities during a renewal or expansion - is that for PreSales or Customer Success?
View the replay of this session with our host, Moon Choe, Solution Engineering @ Salesforce to learn about his experiences leading a team almost exclusively focused on existing accounts.