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Associate Implementation Manager #PrivateEquity #VentureCaptital

Boston, MA
Remote 🌴
Full-time
51-200
Apply Now
🔴 Closes on: 
Nov 11

Job Description

  • Work on a team with our IM’s to onboard and build strong relationships with our clients to understand their needs and ensure their success with Anduin
  • Serve as a point of contact and liaison between clients and the larger Anduin team (Product, Strategy, Engineering, Partnerships, Sales, Marketing) 
  • Learn how to teach clients Anduin’s best practices, connecting their goals and challenges with solutions within Anduin’s product suite
  • Directly manage the form update process of our implementation process, which includes managing customer requests and working with our digitization team to ensure successful delivery. 
  • Participate in demos, training, and ongoing enablement sessions to educate clients on Anduin’s features
  • Assist IM’s in navigating client organizations to deepen existing relationships and uncover additional product and partnership opportunities
  • Drive internal cross-functional project and process initiatives
  • Advocate for your clients and influence the product development roadmap
  • Assist clients with urgent needs and helping usher them to the best solutions across our platform and business
  • Assist in covering the support email inbox, resolving incoming issues as needed

Job Qualifications:

  • 2 + years experience supporting an enterprise SaaS solution
  • A passion for financial technology, especially the private markets
  • Detailed, organized, and results-oriented mindset
  • A strong sense of urgency and ability to prioritize effectively
  • Experience testing and debugging issues to identify a root cause
  • Excellent communication and soft skills - capable of tailoring messaging to various audiences
  • Track record of managing multiple concurrent projects with varying complexity levels
  • Excellent verbal & written communication skills
  • Great problem-solving skills, taking a consultative approach to finding the best solution
  • Curiosity, grit, and persistence

Nice to have

  • B.A. or B.S. degree

Benefits:

  • Awesome colleagues
  • Competitive compensation
  • Meaningful equity
  • Robust health insurance
  • 401k
  • Unlimited vacation policy
Apply Now
🔴 Closes on: 
Nov 11
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