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Attract Implementation Consultant

United States
Remote 🌴
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🔴 Closes on: 
Aug 8


This is a remote role for those located in the U.S. and Canada. 

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people . Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

Attract Implementation Consultants are responsible for the support, training, best practice coaching, and implementation process for all of our Talent Management Software customers. You will also communicate with sales, support, and product teams to ensure flawless execution of the support and implementation process.

What You Will Do

  •  Work with new and prospective customers on their initial setup of the product; training, recruitment best practices, campaign/site buildout 
  •  Collaborate with clients to understand their business requirements and objectives, provide expert guidance and best practices to configure our products 
  •  Identify potential implementation project risks and proactively develop strategies to resolve them 
  •  Work closely with other teams, including PMO, sales, product, and customer support to ensure smooth implementation execution and seamless customer experience 
  •  Troubleshoot and resolve technical issues during the implementation process, escalating problems as needed 
  •  Collect client feedback and insights during the implementation process to inform the product team of improvements and enhancements 
  •  Based on business need, the AT IC may learn and implement additional products

Who You Are

  •  Passionate about Recruitment, Automation, and Marketing 
  •  Experience working with customers who are adopting new technology 
  •  Strong problem-solving and critical thinking skills, with a proactive and solution-oriented approach 
  •  Excellent leadership and communication skills, with the ability to collaborate with other teams 
  •  Integrity and passion for the customer experience 
  •  Comfortable with ambiguity and interested in helping develop and streamline new processes 

What You Have

  •  Experience working in a CRM or ATS environment, as a user or administrator 
  •  Experience as a recruiter or talent sourcer, preferably in the Public Sector 
  •  Passion for learning. This person wants to always know the next best practice in the recruiting world! 
  •  Excellent written and verbal communication skills; Ability to set expectations and communicate goals and objectives with customers and teammates 
  •  Ability to successfully communicate and coordinate with departments across the organization, including Sales, QA, Product Management, etc. 

What NEOGOV Offers

  •  Competitive Wages 
  •  Comprehensive Benefits package (medical, dental, vision, etc.) 
  •  Generous PTO to support work-life balance 
  •  401K/RRSP Matching 
  •  Paid Parental Leave 
  •  Autonomy to grow and find your career path with supportive leadership 
  •  Remote working opportunities 
  •  Inclusive and diverse work environment 

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Apply Now
🔴 Closes on: 
Aug 8
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