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Client Solutions Team Lead, Retail (Fashion/Lux) - New York

$100k - $170k
New York, United States
Remote 🌴
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🔴 Closes on: 
May 22


 Company Overview:

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. 

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. 

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. 

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. 

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. 

Join us.

About the Role:

The Client Solutions Team Lead will be responsible leading a team of individual contributors to achieve revenue goals and ensure flawless campaign execution within the Retail Vertical. They will report into the Client Solutions Industry Lead and serve as the advocate for the Vertical both internally and externally. They will manage and develop Client Solutions Managers and work closely with the Sales and Product teams. Success in this role requires a focus on project and relationship management, client education, campaign measurement, and the ability to tell a strong story that shows TikTok's ability to drive client objectives.

About the Team:

The enterprise ad sales team works with some of the largest organizations across all categories. They are responsible for enabling advertising on the platform and connecting users with brands.


  • Become an expert in Retail advertising and be able to clearly articulate how TikTok can best serve these clients
  • Train team to serve as external product consultants educating clients and agencies on new alpha and beta product solutions and general best practices, and ultimately grow existing business partnerships
  • Serve as thought partner to Leadership to identify strategic priorities and opportunities for future growth and efficiencies and influence leadership decision-making
  • Leverage data to identify consumer trends and create vertical best practices / playbooks that drive client business
  • Coach and develop CSMs on consultative, data-driven campaign analysis and selling at scale
  • Maintain up-to-date knowledge of TikTok’s features and ad units and consult clients on TikTok product offerings and demonstrate expertise of product capabilities, measurement, attribution, and KPIs 
  • Work closely with product strategy to drive product innovation, collecting advertiser feedback 



  • 5+ years of direct experience in digital advertising, client solutions, account management, ad sales, or brand marketing 
  • 1+ year managing a team
  • Willing to work in New York, NY

Preferred Qualifications:

  • Experience managing advertisers throughout the funnel with a deep understanding of their challenges and objectives 
  • Experience building relationships with top marketing decision-makers at brands and agencies
  • Ability to analyze data and identify insights to assess campaign performance 
  • Ability to proactively troubleshoot and problem solve quickly and through the proper escalation channels
  • Proactive attitude with excellent project management, organizational, and analytical skills
  • Experience diagnosing and solving technical problems with product and engineering teams
  • Ability to effectively translate technical language to non-technical stakeholders 
  • Experience with ad verification partners (IAS, DV, MOAT)

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at 

Job Information:

【For Pay Transparency】Compensation Description (annually) 

The base salary range for this position in the selected city is $100000 - $170000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: 

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. 

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. 

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Apply Now
🔴 Closes on: 
May 22
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