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Genesys Voice Solution Consultant

Austin, TX
Remote 🌴
Full-time
10001+
Apply Now
🔴 Closes on: 
Jun 15

About Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.

We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

  •  A PROUD HISTORY OF OVER 75 YEARS
  •  FY22 REVENUE 10.4 BN USD
  •  WE'RE PRESENT IN 66 COUNTRIES
  •  OVER 1,400 ACTIVE GLOBAL CLIENTS

Skills -Required-Genesys 8.x , Genesys ,Rabbit MQ , Cloud (Iaas)

Good to have- Python, Apache Kafka, Kubernetes

Responsibilities:

  • Collaborate with clients to gather requirements and understand business objectives related to contact center operations and customer experience.
  • Design and architect Genesys solutions tailored to meet client needs, including integration with RabbitMQ messaging systems.
  • Implement, configure, and customize Genesys components such as PureEngage, PureConnect, or PureCloud to achieve desired functionality.
  • Develop and deploy custom applications, connectors, and integrations to extend the capabilities of Genesys platforms.
  • Integrate Genesys solutions with Cloud IaaS platforms such as AWS, Azure, or Google Cloud, ensuring scalability, reliability, and security.
  • Provide technical guidance and support to project teams during implementation, testing, and deployment phases.
  • Troubleshoot and resolve issues related to Genesys configurations, RabbitMQ messaging, and Cloud IaaS infrastructure.
  • Conduct performance tuning, optimization, and monitoring of Genesys solutions to ensure optimal performance and resource utilization.
  • Document technical designs, configurations, and procedures, and provide training to client teams as needed.
  • Stay informed about industry trends, best practices, and emerging technologies related to Genesys, RabbitMQ, and Cloud IaaS.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.

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Apply Now
🔴 Closes on: 
Jun 15
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