About The Role

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At Shopify, we empower entrepreneurs and businesses of all sizes to succeed online. Our mission is to make commerce better for everyone, and we pride ourselves on fostering a culture of innovation, collaboration, and growth. With cutting-edge tools and a robust platform, we're changing the way commerce works globally.

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We are seeking an experienced and dynamic SDR & SMB Leader to join our North America Senior Leadership team. In this role, you will be responsible for managing and guiding a high-performing Leadership team for Sales Development Representatives (SDRs) and Small and Medium Business (SMB) Reps. You will play a vital role in developing strategies to drive growth, improve sales processes, and enhance team performance while aligning with Shopify's overall business objectives.

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Qualifications

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• 7+ years of experience in sales leadership roles, preferably within the SaaS or e-commerce sectors.
• Proven track record of developing high-performing sales teams and driving revenue growth.
• Strong analytical skills, with the ability to translate data into actionable insights.
• Exceptional communication and interpersonal skills, with a demonstrated ability to motivate and inspire teams.
• Experience in managing complex projects and leading cross-functional collaborations.
• A passion for sales excellence and a commitment to fostering an inclusive and positive work environment.

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You'll be working on things like:

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• Lead, mentor, and develop a team of SDR and SMB leaders to achieve strategic sales goals.
• Establish and communicate clear performance expectations for the team, enhancing accountability and ownership.
• Collaborate with the Senior Leadership team to set sales strategies and initiatives in alignment with company goals.
• Analyze key metrics and performance data to identify trends, challenges, and opportunities for continued improvement.
• Foster a culture of continuous learning and development experiences for your team, ensuring they stay equipped with the necessary skills and knowledge.
• Oversee the implementation of best practices in sales tactics, lead generation, and customer engagement.
• Promote a data-driven decision-making environment, utilizing analytics to inform strategy and execution.
• Engage with key stakeholders, including marketing and product teams, to ensure alignment on strategic initiatives and customer needs.
• Champion diversity and inclusion initiatives within the team, creating an environment where everyone feels valued and heard.
• Leverage AI to further Scale the Organization and improve productivity

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Craft @ Shopify

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Craft has always been the heart of Shopify. We’re a company, founded by crafters, focused on a mission to make commerce better for everyone. This is why we want careers at Shopify to reflect the incredible journey of getting better at your craft and applying it to push our mission forward. Shopifolk generally follow one of two career tracks:

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The crafter track is designed for individual contributors, whose primary purpose is getting shit done. Crafters hone their skills and gain experience primarily through project contributions, but they may also act as player coaches to their peers or lead small, focused teams of peer crafters executing on specific areas of the business or product.

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The manager track is designed for people leaders, the stewards of the organization. The tool of a manager is their team, and this is how a manager makes the majority of their impact. They assemble, lead, and aim the team to ensure the team’s crafters achieve Shopify’s mission goals.

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This role is part of our manager track.

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Still interested? Great! To match you with your ideal role, we’ll take the time to get to know you and the skills you bring to the table. If you’re applying to a specific role, we’ll respond within 10 business days. If we don’t have an immediate opening, don’t worry! We’ll give you an update and keep you in mind for future roles. Just do us a favour and try not to submit more than one or two applications. Only submit additional applications if you really match the criteria for multiple roles.

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About Shopify

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Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

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This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

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About You

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Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

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Before you apply, consider if you can:

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• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Use AI tools reflexively as part of your fundamental workflow
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work