All Jobs

Implementation Consultant

New York, NY
Remote 🌴
Full-time
2-10
Apply Now
🔴 Closes on: 
Jun 2

Hybrid/Remote Position

Responsibilities:

  • Lead new client implementation projects, providing technical support and guidance on best practices
  • Collaborate with CSM team to strategize on new accounts, designing and executing against implementation plans
  • Act as a proactive and organized project manager, guiding new clients through the implementation process and shortening time-to-value
  • Manage and coordinate multiple customer implementations simultaneously as the implementation lead
  • Gather customer requirements through interview and analysis and translate to our capabilities
  • Configure our software applications for customers using a training and enablement approach
  • Track project plans, and report project progress to appropriate parties
  • Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
  • Provide a mixture of remote and onsite customer implementation workshops
  • Consult with customers on system configuration based on product and industry best practices
  • Facilitate touch points and status meetings with customers in a timely and professional manner
  • Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes, policies, & procedures
  • Troubleshoot functional issues arising from implementations
  • Configure our product to customer specifications, and provide guidance on new workflows that will best support their overarching business objectives
  • Identify opportunities for knowledge management, documentation and service automation, and participate in creating those tools.

Additional Qualifications:

  • 2-4+ years relevant experience in implementation, onboarding, consulting, support, sales engineering, or technical problem-solving within a SaaS business
  • Exceptional oral and written communication and presentation skills
  • Strong time, task, and project management skills An above-and-beyond team player who will do whatever it takes to make us better
  • Customer-facing experience
Apply Now
🔴 Closes on: 
Jun 2
All Jobs