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Implementation Manager

United States
Remote 🌴
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🔴 Closes on: 
Oct 29

The Job Description

The Implementation Manager is responsible for the onboarding functions related to the implementation of new clients. This position uses strong project management skills to facilitate changes for existing client’s TPA, PBM, and other vendor changes. The Implementation Manager also draws on interpersonal skills to work with the account and broker teams to ensure the accurate and timely integration of client needs. Therefore, sharp attention to detail, combined with the ability to communicate effectively, is necessary for success in the position. This position reports directly to the Implementation Team Manager and will interact regularly with the implementation team, account managers and coordinators, sales team, underwriting, TPAs, vendors, brokers, and clients.


  • Work with the implementation team on the onboarding of new clients and carrier changes for existing clients.
  • Manage the TPA, PBM, and other vendor transitions and changes for self-funded clients.
  • Oversee all aspects of the onboarding or implementation process for assigned clients, and ensure proper management of the project including timely deliverables of contracts, enrollment information, ID cards, plan designs, benefit summaries, transitional reporting, etc.
  • Utilize procedural expertise to foresee potential concerns or problems that may arise regarding any aspect of the plan implementation.
  • Establish and build relationships with broker partners and clients, creating a foundation of trust and superior customer service, upon which the client services team can build.
  • Facilitate vendor and client phone calls, including the communication of the implementation timeline to the account team, brokers, and clients.
  • Conduct plan design analysis and ensure it meets the specifications of the selected platforms.
  • Complete audits of plan documents and other plan materials to ensure compliance with regulations and client’s needs.
  • Oversee vendor integrations and manage the data transfer of enrollment and plan information between carriers.
  • Convey renewal information including reinsurance rates, admin fees, and plan changes to the TPA.
  • Preparation of open enrollment and other communication materials.
  • Manage multiple multifaceted projects and ensure deliverables on a timely basis.
  • Provide superior services at all times, including busy periods and tight deadlines.
  • Additional miscellaneous duties and special projects as assigned by management.


  • Bachelor’s Degree, or equivalent work experience preferred.
  • 4 years or more industry experience, preferred.
  • Project management skills; precise attention to detail, excellent listening skills, exceptional communication skills with strong collaboration and negotiation skills.
  • Strong organizational skills; ability to multitask and establish, meet, and exceed time-dated objectives, as well as a high degree of accuracy and careful attention to detail.
  • Excellent ability to understand concepts.
  • Strong problem-solving skills; ability to offer solutions to challenges or concerns raised by the client.
  • Excellent interpersonal skills with experience interacting with internal and external individuals at all levels, including senior executives and clients; efficient communication with management.
  • Ability to work independently and be self-motivated.
  • Team player; excellent verbal and written communication skills.
  • Strong knowledge of self-funded business including reinsurance and stop-loss contracts.
  • Knowledge of ERISA regulations, COBRA, HIPAA and ACA requirements, and the impact of such on self-funded plans.
  • Current health insurance licensure, or ability to obtain within 3 months of hire, or less.
  • Advanced skills in PowerPoint, Word, Excel, Outlook, Adobe products, etc.


This job operates in a professional office setting performing predominantly sedentary work. This role routinely uses standard office equipment such as computers, including computer keyboards and mice; telephones; photocopiers; scanners; filing cabinets.

While performing the duties of this job, the employee is regularly required to talk, see and hear. The employee is frequently required to sit; will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; operation of standard office machines and equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Blackstone Consulting Group, LLC is an equal opportunity employer and does not discriminate on the basis of Race, Color, Religion, Creed, National Origin, Ancestry, Sex, Pregnancy, Age, Sexual Orientation (including transgender status), Physical or Mental Disability, Marriage to a Co-Worker, or for anyone engaging in Protected Activity (opposing a discriminatory practice or participating in an employment discrimination proceeding). Additionally, this employer does not tolerate any employees engaging in discriminatory behavior based on any of the aforementioned protected classes.


All offers of employment by this employer are conditional upon the incumbent’s successful completion of pre-employment screenings, including a criminal background check, drug screen, professional reference checks, and verification of the incumbent’s eligibility to work in the United States.

This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Apply Now
🔴 Closes on: 
Oct 29
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