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Implementation Manager

United States
Remote 🌴
Full-time
11-50
Apply Now
🔴 Closes on: 
Jun 2

About Our Client

Our client is a rapidly growing, venture-backed Health-Tech company. Their mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, the company has a solution that is resonating with clients all across the country.

They pride themselves on their mission-driven and collaborative culture that inspires the employees to do their best work. They believe that the U.S healthcare system is in need of transformation, and the team comes to work each day dedicated to making that change a reality. At their core, they are guided by the company values:

  • Integrity: Always operate with honesty and transparency so they earn the trust of their clients.
  • Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what they offer to optimize health outcomes.
  • Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.

About The Role

Our client is looking for an Implementation Manager to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the product. As an Implementation Manager, the selected individual will have end-to-end accountability for the overall implementation project. The role requires someone who can drive project teams to specific milestones, while effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes.

What you will do:

  • Be the primary face to the client during the implementation process
  • Conduct impact analysis with the client to determine the appropriate requirements for a smooth and successful implementation
  • Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds
  • Create and maintain a detailed project plan and open items log for project monitoring purposes
  • Coordinate and collaborate across functional teams and the client to ensure items are completed timely, ensuring readiness for go-live
  • Monitor progress using weekly status reporting formats
  • Assist with escalated client issues, member issues, project issues, etc.
  • Provide go-live support
  • Facilitate internal Post-Implementation Review meetings
  • Provide mentoring and support to other team members
  • Support high-volume, high-profile clients (Superbrokers, 340B, etc.)
  • Act as a mentor for colleagues throughout the implementation process and solve for opportunities identified through trend analysis and process improvement
  • Participate in ad-hoc project requests
  • Participate in process improvement efforts and focus groups

What you will bring to the hiring company:

  • Bachelor's degree or equivalent work experience required
  • Healthcare and/or pharmacy experience strongly preferred
  • 5-8 years of work-related experience required
  • Salesforce experience preferred
  • Microsoft Office literacy
  • Strong communication skills via face-to-face meetings, conference calls, and written correspondence
  • Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
  • Execution-focused ethos - you are a solutions-oriented problem solver and efficiency-driven
  • Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company

What the hiring company Offers You:

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Discretionary Paid Time Off
  • 12 Paid Holidays
  • Wellness Benefits
  • Commuter Benefits
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities
Apply Now
🔴 Closes on: 
Jun 2
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