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Implementation Manager

$75k - $85k
New York, United States
Remote 🌴
Full-time
201-500
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🔴 Closes on: 
May 21

We are looking for an Implementation Manager who will be responsible for taking brand new clients and providing them with a best-in-class onboarding experience that sets them up for success and yielding high user adoption. The ideal candidate is good at project management, has passion for teaching others, a technical aptitude, and experience with SaaS tools. What will set candidates apart are interpersonal skills, a strong affinity for people, and an interest in influencer marketing. You will join a dynamic and fast-paced working environment and a Company that cares for its people and clients.

What you’ll do:

  • Manage initial rollouts for new CreatorIQ Clients as well as expansion modules / features with new teams or for new processes at existing Client
  • Own implementation success from assignment to CSM handoff - leveraging strong project management skills and deep product knowledge.Identify implementation challenges and develop practical recommendations / trade-offs to maximize customer value
  • Provide social insights and recommendations to support Client’s business practices
  • Design and configure the CreatorIQ solution to meet all requirements and that Client expectations are fulfilled regarding platform use cases and functionality
  • Responsible for identification and inventory of Client process pain points and gaps in best practices
  • Assist any internal teams to support business growth, platform enhancements, and process improvements
  • Perform varied and complex duties and tasks that need independent judgment, in order to implement CreatorIQ to meet customer needs
  • Apply CreatorIQ methodology, company procedures, and leading practices in all areas of work

Who you are and what you’ll need for this position:

  • 2+ years of experience in enterprise software, digital, or social account management or implementation
  • Demonstrate experience and a passion for the social media technology universe
  • Enthusiastic, professional, with a focus on customer success
  • Excellent listening skills to fully understand the Client requirements and pain points
  • Passion for solving Client challenges and commitment to Client delight
  • Excellent verbal and written communication skills, including presentation skills
  • Ability to communicate effectively with technical and non-technical folks
  • Ability to solve problems with keen instincts and organizational experience
  • Process driven. Has a strong desire to create, implement, and iterate on processes that lead to a standardized and extremely positive experience for every customer
  • Capable of breaking complex ideas into digestible information in order to train clients. Depending on the project, this may include training users in other countries
  • Ability to travel up to 25% on an annual basis Able to adapt and operate effectively in ambiguous or rapidly changing environments
  • Ability to work both independently and as part of a team
  • Capable to work effectively under tight deadlines and juggle several assignments simultaneously
  • Approach work with creativity, self-confidence, and flexibility
  • High EQ and a “no job too small” startup mentality
Apply Now
🔴 Closes on: 
May 21
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