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Implementation Manager

$70k - $90k
United States
Remote 🌴
Full-time
11-50
Apply Now
🔴 Closes on: 
Jun 8

About Our Client

Our client’s mission is to create opportunity for all through mobility. The innovative, supplemental school transportation solutions are utilized by over 600 school districts, charter schools, nonprofits, government agencies, as well as busy families to safely and reliably transport kids to their destinations.

Student transportation is the largest mass transit system in the U.S. The way kids commute to and from school directly impacts children, families, schools, and communities. While school districts allocate $28 billion annually to transportation, only 30% of kids use bus services. The current system falls short in meeting the transportation needs of districts, schools, and families, leading to inequities in educational access for millions of kids daily.

Our client takes a unique approach to providing safe, dependable school transportation that fills gaps and supplements existing options, catering to individualized transportation needs.

Company Culture

The partnerships with school districts, child welfare agencies, and nonprofits ensure equitable educational access for vulnerable populations such as youth in foster care, children experiencing homelessness, and students with disabilities.

Innovation, operational expertise, and a passion for providing safe transportation enable us to empower kids to reach their full potential by ensuring they can access opportunities through reliable transportation.

An Exciting Workplace

The company's culture has been widely acknowledged, being listed among Fast Company’s Most Innovative Companies, as well as recognized on Best Places to Work lists from Built In LA, Comparably, Inc., and the Los Angeles Business Journal. The company has also been featured as a Best Company for Professional Development and appeared on the Best CEO and Best CEOs for Women lists.

A Rapidly Growing Company

Initially founded by three moms to address their transportation challenges, The Hiring Company now operates across over 13 states nationwide. With a track record of rapid expansion, the company has been listed four times on the Inc. 5000 and the Deloitte 500 Fast-Growing Technology list. To date, The Hiring Company has secured $100M in funding.

Who You Are:

As the Implementation Manager, you will own the implementation phase of the client lifecycle from contract sign to go-live. Your responsibilities include training client end-users on system usage, providing post-onboarding and customer success services, and ensuring timely and effective onboarding of new clients. The ideal candidate will bring a proactive approach, possess experience in Implementation, Customer Success, or Project Management, and excel in managing multiple client engagements.

Key Responsibilities:

  • Collaborate with team members to set and monitor performance goals.
  • Manage top-tier clients through the implementation phase.
  • Lead and oversee the onboarding of new business from contract signing to launch.
  • Develop and execute continuing education solutions for existing clients and Caregivers.
  • Collaborate across departments to ensure adherence to processes.
  • Engage in special projects as directed by the Director of Implementation.

What We're Looking For:

  • 5+ years of experience in a high-pressure environment, with startup experience preferred.
  • Experience in Implementation, Account Management, or Customer Success roles.
  • Strong analytical and problem-solving skills.
  • Proficiency in handling operational and client-facing tasks.
  • Ability to leverage data for decision-making.
  • Excellent communication and presentation skills.
  • Self-motivated with a proactive attitude.
  • Experience with CRM tools, preferably Salesforce.
  • Demonstrated track record of defining and meeting performance indicators.

This role will be fully remote in one of the following states: AZ, CA, CO, DC, FL, IL, IN, KS, MD, MI, MO, NC, NJ, NM, NV, NY, OK, OR, SC, TN, TX, UT, VA, WA, WI, with a preference for Central or East Coast.

What You Will Get:

The opportunity to have equity in the company, competitive market compensation, flexible vacation, medical, dental, vision benefits, 401(k), and the chance to work for a VC-backed company in a promising industry. The company is committed to fair and equitable compensation practices. The base salary for this role ranges from $70,000 to $90,000, with the final compensation dependent on factors such as relevant work experience, skill set, and specific work location. Additionally, the total compensation package includes equity stock options.

Apply Now
🔴 Closes on: 
Jun 8
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