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Implementation Manager- Analytics

Columbus, Ohio Metropolitan Area
Remote 🌴
Full-time
501-1000
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🔴 Closes on: 
Jun 9

Job Title: Implementation Manager, Analytics

Job Summary: 

The Implementation Manager provides strategic and operational leadership managing customer implementations. The Implementation Manager will lead the implementation team that implements analytics products.

Essential Functions:

  • Establishes and maintains structure and staffing to effectively accomplish the organization’s goals and objectives; recruits, employs, trains, supervises, and evaluates staff.
  • Establishes and implements short and long term range goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; affects changes required for improvement.
  • Work collectively with all business units across company to remove barriers to effectively implement new, renewal, and upsell business on time, on budget, on quality, on client satisfaction
  • Create scalable, repeatable implementation processes for department.
  • Contribute to and maintain in-depth knowledge of strategic and tactical business plans.
  • Maintain knowledge of all existing and new solutions.
  • Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems, identifying trends and recommending system improvement
  • Training: Create and enhance an established and consistent training program that will engage new hires and assist with understanding our product outline and build with the goal to reduce new employee ramp up time
  • Documentation: maintaining a consistent format from all areas that can be utilized across cross-functional teams
  • Work collectively with all business units to implement new, renewal, and upsell business on time, on budget, on quality, on client satisfaction
  • Problem solve issues with implementations and customers including scoping of business needs and creatively finding solutions to unique circumstances

Minimum Requirements:

Specific Job Skills:

  • Strong operational management skills with experience in proactively monitoring employees and workload commitments
  • Interest and experience in data analytics
  • Demonstrated leadership style that communicates, instills confidence, and inspires and motivates others
  • Enjoys software implementation lifecycle and establishing true partnerships with customers
  • Ability to work with a technology-based product and many different formats of data
  • Ability to work independently under limited supervision while driving multiple tasks with tight deadlines
  • Strong multi-tasking ability to manage multiple projects and have many “irons in the fire”
  • Flexible and easily adapts to new environments
  • Innovative and takes initiative; constantly looking for areas for process improvement
  • In-depth planning and problem solver
  • Certain degree of creativity and latitude is required
  • HIPAA adherence and knowledge for the company and its customers
  • Strong understanding of products and the company product plan for future development; ability to expertly lead the team to promote product functionality

Education: Bachelor’s Degree in Business, Project Management, or related field

Experience:

  • 5+ years progressive management experience in leading large-scale project initiatives
  • 3+ years of management experience
  • Demonstrated knowledge in Microsoft Office suite
  • HealthCare experience recommended but not required, preferable around Revenue Cycle Management

Supervision: yes

Certifications: N/A

Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Physical Capabilities: Standard categories

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.

Apply Now
🔴 Closes on: 
Jun 9
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