Summary of Duties & Responsibilities

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The Lead Consultant on the Business Services Team will be responsible for providing team leadership, subject matter expertise, and quality oversight across a range of engagements within the delivery organization. The ideal candidate is a self-starter with excellent organizational skills, strong relationship management skills, and the ability to lead others.

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This is a player lead role that will provide leadership and support to the consulting team, liaise with client and project stakeholders, and engage directly with clients on a targeted basis.

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Essential Functions:

Team Leadership & Support

• Ownership of group processes to support the consulting practice in key focus areas relating to specific types of engagements or products.
• Identify and promote new service offerings to meet market and growth opportunities.
• Responsible for the productivity and quality of services provided by the team.
• Provide hands on consulting oversight on project initiatives as appropriate to promote, influence, and guide delivery excellence.
• Schedule management for individuals within key focus areas.
• Provide ongoing mentorship, oversight, and SME support to team members.

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Service Planning & Delivery

• Discovery and estimation for specific types of work order and implementation consulting engagements.
• Planning, coordination, and management of specific work order engagements.
• Collaborate with project and client leadership in assessing opportunities, planning execution, managing risks, facilitating feedback, and providing support during both the sales and delivery cycles.
• Achieve annual utilization target, derived from a subset of billable engagements in key focus areas, as a subject matter expert providing oversight, or as an overflow resource for general project training and support.

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Personnel Management  

• Lead collaborative goal settings with the Manager and mentor key team members.
• Continuously monitor team performance and proactively provide feedback.
• Participate in the recruitment process for new hires.
• Identify areas of growth for staff and promote professional development.

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Skills & Competencies

• Client facing consultative skills.
• Finance and accounting concepts and experience.
• Functional knowledge of Products being delivered to clients.
• Excellent leadership skills.
• Excellent analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Presentation skills to internal and external parties.
• Arbitration skills between multiple parties.
• Exhibit attention to detail.
• Flexibility and eagerness to help across the organization as priorities shift.
• Performs other related duties as directed.

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Team Support/Leadership – Deep commitment to working in and fostering a highly collaborative, innovative, and high performing team

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• Evangelize, support, and embody BST’s Company Mission, Strategy and Values.
• Foster a culture of ownership and pride for delivering the highest levels of quality and excellence.
• Performs other related duties as directed.

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Education or Prior Work Experience

• Bachelor’s degree in business or technology discipline (Master’s degree helpful).
• 10+ years in technology consulting.
• 5+ years in an implementation or consulting leadership role.
• Previous experience with an ERP or related product company required.

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Reports to

Team Manager

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Number Supervised

0

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Travel

Up to 25%

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Classification

Exempt

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Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.