Who We Are

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In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.

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Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last.

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Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.

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Overview

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Recharge is looking for a motivated individual with drive who thrives in a fast-paced environment. You will be responsible for managing and scaling our Implementation Engineering program.

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The Implementation Engineering team is responsible for the implementation phase of our sales cycles. They work closely with the sales team and are the main point of contact to help merchants launch onto the Recharge platform after contract signature. As product experts, Implementation Engineers are expected to provide guidance on how to best leverage the ReCharge platform along the way. They build implementation plans and timelines for their merchants, and ensure a smooth transition to our Customer Success team after a successful Implementation.

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What you’ll do

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• Provide oversight and technical leadership to our Implementation engineers  
• Propose, own and direct team-wide initiatives that directly impact the success of Implementation  
• Implement proven workflows and processes to drive innovation and increase efficiency  
• Operationalize the day-to-day workflows of our Implementation engineers with a focus on improvements that will work at scale  
• Coach and mentor individual Implementation engineers to realize their potential and motivate them to exceed expectations

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What you’ll bring

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• 2+ years of Implementation, professional services, or highly technical service leadership (preferred)  
• 1+ year experience managing and scaling a high performing team  
• Proficient experience in a pre-sales, technical implementation, or technical project management role  
• Experience in a coding role, degree in Computer Science, or coding bootcamp graduate highly desired  
• Experience with SaaS platforms and API integrations (highly desirable).  
• Great oral, written, and interpersonal communication skills and the ability to communicate to both technical and non-technical audiences  
• Ability to travel up to 10% of the time

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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.

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Transparency in Coverage

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This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.