Location:

Any CSI office. Open to location discussion.

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Job Summary

The Manager, Implementations - Website Development & Digital Cross-Sales Team position is responsible for overseeing the teams responsible for all conversion, training, and/or support activities for the CSI line of products. The manager follows direction of senior management and ensures that team function/department is staffed properly, employees have the training and tools they need, OKRs are met, and the department is managed to perform within approved budgets. The manager is a tactical leader for day to day interaction and decision making for the team and/or function. Provides estimates supporting needs, schedules, and assigns work to meet service targets.

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Key Responsibilities

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Supervisory & Management Responsibilities

• Responsible for a team of employees within the department
• Hires, trains, evaluates performance of team 
• Communicates policy and strategy to department employees
• Schedules employee tasks, following budgets
• Continual improvement and problem solving
• Upholds all policies and procedures, company culture and values 

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Budget Responsibilities

• Managing to budget set by senior management

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Additional Functional Responsibilities

• Ensures projects are on schedule for a successful implementation by meeting regularly with each team member to review assigned projects; and gains an overview of each project to ensure the project is on the appropriate timeline, customer is prepared for the conversion, and the data is accurately converted.
• May schedule and assign projects by adding all projects to our implementations calendar and create individual detailed timelines for each project based on a template; adjusting the template as projects or process need to change; and working with internal teams as needed to determine availability for a customer that is looking at converting to new CSI products.
• Performs administrative tasks by handling conversations with management and other internal teams on various topics and handling external conversations with third parties and banks on various topics.

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Primary Results Accountable For Achieving

• Customers are well prepared for a successful conversion.
• Projects are scheduled and assigned well in advance for the timeline needed for a successful project.
• Everyone stays informed and there is open communication.

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Job Requirements

Education & Certifications: 

Experience or equivalent to a 4-year college degree

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Experience

Minimum 6- 8 years

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Required Skills

• Mathematical skills
• Communication skills
• Reasoning skills
• Computer skills
• Leadership skills
• Managerial skills
• Administrative skills
• Analytical skills
• Networking skills

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RELATIONSHIP BUILDING

Requires regular contact both inside and outside the company to carry out company policy and programs; and requires abilities of persuasion and negotiation.

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DECISION MAKING

Achieves planned results by decisions and actions based on professional methods, business principles and practical experience.

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SUPERVISION RECEIVED

General Direction. Exercises considerable latitude in determining objectives and approach to assignments. Completed work is reviewed from a long-term perspective for desired results.

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WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel: Some travel required.

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Physical Demands

Regularly required to sit, talk, hear, and use hands to finger, handle or feel. This position requires occasional lifting up to 10 pounds. This position requires close vision (clear vision at 20 inches or less).

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Note:  the basic need to look at a computer screen 8 hours a day.

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About CSI

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

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CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits.

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CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.

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For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)

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Visa Sponsorship:

We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.