Telema AS

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Telema AS is an Estonian IT company operating since 2000. We are the leading EDI and e-invoicing operator in the Baltics, providing IT solutions for automated data exchange in the supply chain. Serving over 5000 shops and 1400 suppliers across 67 countries, Telema processes over 25 million e-documents annually, enhancing efficiency and sustainability.

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About the Role:

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Are you passionate about creating smooth digital experiences and building strong client relationships? As an Onboarding Coordinator at Telema, you’ll lead onboarding projects for our pan-Baltic customers, directly contributing to our core goal: increasing the density of the Telema EDI network.

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In this dynamic role, you'll analyze customer business processes, identify success factors, and guide clients through onboarding their business partners to EDI—from planning to execution and monitoring. You’ll collaborate with cross-functional virtual teams, ensuring a seamless and value-driven onboarding experience.

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You’ll also consult internal and external stakeholders on supply chain and information logistics, continuously enhancing onboarding strategies and tools. From maintaining accurate documentation to leveraging CRM insights, you’ll help keep our “house in order” while unlocking new value for our clients.

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We’re looking for a proactive, organized communicator with a background in customer service, project coordination, or supply chain operations. If you’re energized by process improvement and delivering tangible results, we’d love to have you on the team.

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Preferred qualifications:

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• Associate degree or equivalent professional experience in a relevant field.
• Exceptional written and verbal communication skills, with the ability to effectively engage both technical and non-technical stakeholders.
• Strong organizational skills, analytical thinking, problem-solving abilities, and attention to detail.
• Proven experience in fast-paced, dynamic work environments.
• Excellent time management skills with the ability to prioritize tasks and meet tight deadlines.
• Background in the retail industry and/or supply chain operations.
• Previous experience in customer service and/or technical support.
• Energetic, proactive, and highly organized — a self-starter who takes initiative and follows through.
• Familiarity with data structures and file formats, as well as communication protocols.
• Experience in selling or supporting complex products or solutions.
• Proven ability to identify and implement process improvements to enhance team efficiency.
• Hands-on experience with CRM tools.
• Background in account management or project coordination.

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What we Offer:

• Professional growth in a fast-evolving industry.
• Hands-on impact in optimizing business processes.
• Collaborative and innovative work culture.
• Flexible work environment with remote options and additional benefits.

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Why Telema?

• Industry-leading solutions in supply chain automation.
• Recurring revenue business model ensuring stability and growth.
• Fast decision-making with minimal corporate bureaucracy.
• Opportunity to work in an international setting with a passionate and professional team.

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Join us in making business processes smarter and more efficient!