POSITION SUMMARY

The Carl’s Jr. Ops Implementation Manager is responsible for the development, commercialization, and implementation of procedures, operational standards, and test products, including but not limited to Limited Time Offers (LTO’s), spec/vendor change tests, packaging, equipment, and smallwares. This role communicates information necessary for the implementation and management of assigned product and/or project introduction and optimization.

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ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Develops, coordinates, and implements procedures and operational standards for assigned restaurant tests; system rollouts of new products, technologies, equipment, and smallwares.
• Critiques and provide updated content for the operations procedures manuals (OPM, R&M) to ensure continuity of product requirements and changes for Operations Manuals
• Troubleshoots, diagnoses, and remedies field operations and corporate departments’ existing systems, procedures, and technologies
• Coordinates field operations requests regarding issues and suggestions for improvements with corporate departments
• Communicates effectively and in a timely manner with field operations, corporate partners, Franchisees, project teams, department members, and Executive management.
• Documents project feedback, observations, analysis, survey development, and Executive Summary
• Demonstrates excellent oral and written communication skills; communicates effectively with various contacts (internal and external)
• Consistently exercises independent judgment and discretion in matters of significance.
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

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POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately three (3) to five (5) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• BA/BS Degree preferred
• Must have in-house expertise in restaurant operations, systems, and procedures; multi-unit preferred
• Must be proficient in Microsoft Office Suite
• Must have excellent planning, prioritizing, organizational, and problem-solving skills
• Must have the ability to analyze complex variable situations and identify appropriate courses of action
• Must be able to handle multiple projects simultaneously and accommodate shifting business needs 
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
• Must have a strong work ethic and a high level of confidentiality to ensure proper handling of sensitive information

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WORK ENVIRONMENT

• Remote - Southern California
• Corporate, Company, and franchise-owned restaurants, vendor location

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PHYSICAL DEMANDS

• Sitting for extended periods of time, using a telephone, typing, and/or operating a computer
• Travel to and from restaurant locations (Car, flights)
• Ability and mobility to physically set up equipment and/systems
• Travels as needed, approximately sixty (60)% domestically

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THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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This employer is required to notify all applicants of their rights pursuant to federal employment laws. 

For further information, please review the Know Your Rights notice from the Department of Labor.