At Kiteworks, our mission is to empower organizations to effectively manage risk in every send, share, receive, and save of sensitive content. Our platform enables secure and compliant communication of confidential information, ensuring control, visibility, and protection across all content flows.

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About the Role

A Kiteworks Senior Sales Engineer is deeply technical with excellent customer skills and is committed to solving prospects' and customers' problems and pain points using a consultative approach. When deploying enterprise software, you are the guru; a track record of happy, referenceable customers can demonstrate this. They appreciate your technical acumen and your diligence: no details about a customer project can get by you.

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As our key technical advisor and product advocate, you will actively drive and manage the sales process from technology evaluation to Customer Success. You will engage with prospects to help them understand the solutions Kiteworks can provide an organization.

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Location: Remote, Central US 

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Job Requirements

• Degree in Computer Science, Mathematics (or equivalent), or 7 years of relevant experience
• Experience with High-Level Architecture Design, Networking, and Security
• Familiar with MFT, File Transfer, Networking, Security, Middleware, or B2B solutions
• Protocols: SFTP, FTPS, HTTPS, S3, AS*, and other file transfer protocols
• Hands-on development experience with some of the following: JavaScript, Python, PHP, XML, SQL, SOAP, REST APIs
• Knowledge of enterprise security standards like: SAML, LDAP(S), SSO, Syslog, SIEM, HSM
• Experience with EDI (Electronic Data Interchange), EAI (Enterprise Application Integration), and SOA (Service Oriented Architecture)
• Strong analytical skills and keen analytical prowess
• Experience in matching customer requirements to a given solution and managing the Proof of Value (PoV) process to sell the solution
• Problem-solving skills
• Ability to work independently and as part of a team
• Effective communication skills, encompassing active listening, public speaking, presentation skills, and written expression
• Capability and self-motivation to learn new technologies
• Ability and willingness to travel occasionally.

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Job Responsibilities

• Educate prospective customers about the solutions the Kiteworks platform offers; present market comparisons of our competitors to demonstrate the advantage of choosing Kiteworks
• Provide intensive pre-sales technical consulting to the sales staff and prospective Kiteworks clients, participating in online demonstrations of our product, conference calls, and onsite visits.
• Drive the pre-sales process to close business and increase the dollar value of the PO through a consultative and collaborative approach with the prospect. Document success criteria and ensure all business requirements are met using the application
• Consult with the Regional Sales Manager during the proposal process to ensure that all technical information and recommendations address customer requirements
• Support Account Management, Marketing, Customer Success, and customers to ensure newly released features are understood & how they might increase the value of existing installations
• Document market feedback and collaborate with Product Management to ensure future iterations of the Kiteworks platform fit our clients' business needs
• Provide product responses for RFPs/RFIs. Own the process from start to finish

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Job Benefits

• Base pay depends on many factors, such as location, education, experience, and skills. Base pay is only one part of Kiteworks competitive Total Rewards package that can include benefits, perks, equity, and bonuses. The base pay range is subject to change and may be modified in the future.
• 100% paid Employee Only Medical, Dental, Vision, Basic Life & AD&D, STD and LTD Insurance. Kiteworks also offers dependent coverage. Benefits begin on the first of the month after your date of hire!
• Flexible Savings Account (FSA) offered
• Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
• 401k match program
• Referral Bonuses
• Stock equity -- every employee is granted stock options