SERVICENOW SOLUTION CONSULTANT

​

6+ MONTH CONTRACT +EXTENSIONS

​

REMOTE WORK MODEL EU

​

One of my Top Global Clients in The EU is hiring for a ServiceNow Solution Consultant to join their long-term project!

​

We are looking for Consultants that are focused on CSM(Customer Service Management) or ITOM(IT Operations Management for Event Management)

​

Main Responsibilities:

• Lead the design and implementation of ServiceNow solutions.
• Collaborate with stakeholders to gather and analyse requirements.
• Develop and maintain the product backlog/roadmaps
• Ensure alignment with business goals and objectives
• Provide technical guidance and support to the development team.
• Define/adjust to requirements of integration with other ServiceNow modules and third-party systems based on specific use cases.
• Build Low Level Design Documentation and estimate the implementation.
• Upgrades management (docs review, awareness sessions, impact analysis, testing)

​

Requirements:

• Proficiency in ServiceNow platform and CSM module (valid CSA & CSM CIS).
• Ability to translate business requirements into technical specifications and solution architecture
• Proven experience in designing and creating LLD documentation for ServiceNow CSM solution architecture.
• Strong understanding of customer service processes and ServiceNow best practices.

OR

• Proficiency in ServiceNow platform and ITOM Health products (valid CSA and CIS-EM).
• Extensive experience with ServiceNow ITOM Health implementations.
• In-depth knowledge of ITOM processes and ServiceNow best practices.

​

If you would like immediate consideration, please send me an updated CV/contact details to jcaria@redglobal.com so we can discuss further or reach out to me through LinkedIn.