Solution Engineer Lead – SmartWX  

Full time Permanent  

(www.sew.ai)  

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About the Company  

SEW is the # 1 Energy and Water Cloud Platform, providing cloud-based Software-as-a-Service (SaaS) solutions for Digital Customer Engagement, Field Workforce Engagement, and Smart AI / Machine Learning to the Energy and Utility sector. We help utilities improve their customer service, operational efficiency, and maximize return on investments through the SEW platform applications leveraging mobile, AI, Machine Learning and Cloud technologies.

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Searching for your dream job? At SEW, we strive to help our employees find passion and purpose. Join us in changing the way the world uses energy & water and become part of our innovative and talented team!

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DESCRIPTION  

The SmartWX Product Solution Engineer will be providing technical and business direction for the product engineering, development, design, and systems integration for SEW products and client engagement from product roadmap to implementation. This role will also be utilizing product knowledge to support the pre-sales process. Finally, this role will support client technical implementations to ensure the product is properly solutioned, architected, documented, and tested to ensure a smooth client delivery from a technical perspective.

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Knowledge about Energy and Utilities field service management, workforce management, operations and associated software are greatly desired.

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RESPONSIBILITIES AND ACCOUNTABILITIES  

• Experience building, documenting, and delivering complex technical solutions to meet large client needs.  
• Expert focused on helping product improve modeling predictability, analytics driven strategy development, operational efficiency, and compliance in Energy & Utilities.  
• Experience working with clients directly and managing client needs.  
• Proficient in handling the most complex of technical product engineering and development concepts, latest software tools and technologies, strong database concepts and designing techniques.  
• Understands different technologies like Mobility, AI / Machine learning, Big Data, IOT, programming languages and ability to solve problems in product design, engineering, coding, testing, and deployment.  
• Possesses good knowledge of different software systems like Mobility, Cloud, SaaS, client/server architectures and various compatibility requirements.  
• Experience in product engineering and development troubleshooting, software development processes and ability to understand and implement client requirements.  
• Ability to communicate effectively with teams like engineering, marketing, quality, and implementations.  
• Understand product features, uses cases, workflows, requirements, coordinate with resources and direct the projects in the right direction in a timely manner.  
• Understand product features, uses cases, workflows, requirements, coordinate with resources and direct the projects in the right direction in a timely manner.  
• Ability to manage change and effectively pass on the information down the line to concerned teams for smoother execution.  
• Work cross-functionally across diverse and global teams.  
• Easily recognizes system deficiencies and implements effective solutions.  
• Creates and executes product engineering and development plans and revises as appropriate to meet changing needs and requirements.  
• Keeps project manager well informed of status of development effort and serves as liaison between development staff and project manager.  
• Contributes to the product development and release lifecycle and is responsible for managing technical risks throughout the product development and releases.  
• Performs code reviews and quality assurance testing.  
• Consistently delivers high-quality services to product release.

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REQUIREMENTS  

• Field Service Management and/or Utility experience preferred.  
• Experience working in Energy and Utilities Industry or at System Integrators focused on Energy and Utilities industry  
• Excellent positive attitude and communication.  
• Prior experience in Field Service Management or Utility Software product is required.  
• BS/MS in Computer Science or IT related Engineering  
• At least 5 years of prior experience with Software Product Engineering  
• Must be passionate about product development, engineering, and solutioning.  
• Experience with MS .NET, Java, Databases, Mobility, Big Data, Advance technologies like AI / Machine Learning is a major plus.

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Preferred Locations:  

• Irvine, California  
• Phoenix, Arizona  
• Sacramento, California  
• Charlotte, North Carolina  
• Richmond, Virginia  
• Dallas, Texas  
• Columbus, Ohio  

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*Smart Energy Water is proud to be an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.