Solutions Engineer
Location: 100% On-Site with occasional travel to client sites
Position Overview:
We are seeking a skilled Solutions Engineer with a strong command of T-SQL and proven analytical skills to join our team in supporting customized deployments of our FOIA application across various government agencies. This role is critical in tailoring our document management solutions to meet unique client requirements, involving extensive work in database tuning, solution customization, and cross-functional collaboration.
Key Responsibilities:
- Collaborate with clients to understand their business needs, lead discovery sessions, and gather detailed requirements.
- Create technical documentation, including business requirements, use case scenarios, test cases, and Visio workflows, to guide project development.
- Develop and customize web-based solutions tailored to document management using T-SQL, PL/SQL, JavaScript, HTML5, CSS, and Bootstrap.
- Integrate and migrate data from existing systems into customized document management solutions.
- Work closely with engineering teams to address client-specific needs, report and troubleshoot product bugs, and suggest core product enhancements.
- Estimate project efforts for proposals, and provide technical support during solution deployments and troubleshooting.
- Create and maintain user guides, prepare internal and client-facing presentations, and deliver product training to colleagues and clients.
- Set up and test API integrations using JSON and Postman, and validate data flows between front-end and database components.
- Develop and maintain solutions within cloud environments on Amazon and Microsoft, implementing additional services as needed.
Qualifications:
- Strong knowledge and hands-on experience with T-SQL and PL/SQL, especially in creating stored procedures and functions for workflow and database management.
- Proficiency in web development languages and tools such as JavaScript, HTML5, CSS, and Bootstrap.
- Experience leading client meetings to define requirements, create project documentation, and manage customized solution deployments.
- Familiarity with API testing tools (e.g., Postman) and tracking tools (e.g., Jira, Confluence).
- Skilled in technical documentation and presenting complex solutions in a clear, user-friendly manner.
- Knowledge of digital signature tools, Adobe integrations, and centralized access card (CAC) authentication in regulated environments (DoD networks experience a plus).
- Experience with cloud platforms, particularly Amazon Web Services (AWS) and Microsoft Azure, is a strong asset.
If you have a background in document management, government or highly regulated environments, and a passion for solution development and customization, we would love to hear from you.