🚀 Support Engineer – AI Avatar & Video Tech Startup

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📍 San Francisco (Hybrid or Remote)  

💼 Permanent | Series A | Equity + Benefits  

📌 AI / Synthetic Media / Developer Experience  

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The Opportunity

We’re hiring on behalf of one of the most innovative synthetic media startups in the AI space. Backed by top-tier VCs, this company is redefining how humans interact with AI—through scalable, hyper-realistic video avatars that feel as authentic as a real conversation.

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This isn’t your average support role. This is an opportunity to become the technical linchpin for a platform powering AI-generated video at scale across industries like healthcare, education, sales, and recruiting.

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As a Support Engineer, you’ll work with both self-serve developers and enterprise clients, helping them build, troubleshoot, and scale AI-powered video experiences. You’ll be directly responsible for removing technical roadblocks, shaping developer resources, and contributing to an amazing end-to-end developer experience.

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What You’ll Be Doing

• Unblock builders – Go beyond ticket answering. Your mission is to eliminate friction for devs and help them ship faster.
• Debug in real-time – Troubleshoot API integrations, resolve production issues, and create scalable technical solutions.
• Create resources – Build sample apps, code snippets, and internal tools to streamline integration and enablement.
• Own technical enablement – Guide teams through best practices for integrating with the platform—think onboarding to production and everything in between.
• Spot and solve patterns – Identify common developer issues and proactively address them by improving documentation or automation.
• Act as a bridge – Communicate directly with engineering to flag recurring bugs or product feedback and help drive long-term fixes.
• Champion devs – Support the growth of a developer community by being hands-on and solution-first.

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Who We’re Looking For

• Strong development background — able to build and debug full-stack applications (JavaScript/TypeScript or Python preferred).
• Previous experience in a technical support, solutions engineering, or dev-rel-adjacent role is ideal.
• Customer-first approach — you take pride in helping others succeed and can clearly explain complex technical issues.
• Resourceful and autonomous — you’re someone who fixes the problem, not just the symptoms.
• Ability to juggle multiple tickets, priorities, and client needs without missing a beat.
• Bonus: Familiarity with AI/ML, video processing, or synthetic media is a major plus.

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Why This Role?

• Shape a new industry – Work on products that are pioneering human-like AI avatars and video communication at scale.
• Join early, build big – Be part of a fast-growing startup backed by elite investors. Your work will directly influence product, support, and growth.
• Flexible, remote-friendly – Hybrid in San Francisco or fully remote. Work wherever you do your best thinking.
• Top-tier benefits – Includes unlimited PTO, health coverage, generous gear stipends, and equity in a company scaling fast.