Description

​

About CivicPlus

​

At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

​

Position Description

​

The Solutions Engineer I Role combines detailed technical knowledge with a dedication to the sales process and customer success. The Solutions Engineer I will support sales productivity, sales enablement, and customer evaluations by collaborating closely with sales teams to highlight how CivicPlus solutions meet customer needs. The Solutions Engineer I is responsible for supporting front-line staff in translating prospect and customer needs into compelling solutions. They will work directly with the Customer Success and Sales Organizations and other identified departments to uncover customer needs, demonstrate proof of concepts and other product functionality as well as assist with technical questions and proposals.

​

What We’re Looking For

​

Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

​

• Bachelor’s degree in fields relating to IT, business or social sciences or comparable experience.
• A strong technical background and an excellent understanding of SaaS software solutions.
• Familiarity with standard web technologies: HTML, CSS, JavaScript, etc.
• Experience in a consultative role with customers, partners, management, and peers
• 1+ years of experience in software delivery, technical marketing, product management, solution consulting or relevant experience.
• 3+ years of experience in local government role preferred.
• Possess excellent/advanced Microsoft Word, Excel, PowerPoint, and Outlook skills.
• Demonstrated ability to tie business problems to technical solutions and understand technology value propositions.
• Demonstrated ability to manage change, influence key stakeholders, manage expectations, and communicate effectively.
• Self-starter and team player who collaborates well with cross functional teams working toward continual improvement.
• Willing to travel often, sometimes with short notice and for extended periods.

​

As a Solutions Engineer I You Will

​

• Be the subject matter expert in designated product technology and solutions and represent CivicPlus in Technical and Finalist presentations in partnership with the sales representative.
• Presents technology in selling situations where an overview of the solution is required.
• For small to mid-market opportunities be intimately involved in the deep discovery process, as well as the demonstration phase of the sales process, with the objective to gain the technical, business, and functional win in each sales cycle.
• Drive technical presentations at trade shows and conferences.
• Provide product feedback to Lead Solutions Engineers to help influence product roadmap based on market/customer requirements.
• Solicit feedback from customers & internal stakeholders to identify opportunities for improving & expanding service offerings.
• Serve as the technical expert to provide guidance on solution configuration, provide technical response to RFPs and prospects, handle technical questions, and manage Knowledge Base.
• Prepare and conduct discovery workshops, discussions, and value-based use case demonstrations along with sales team for prospects, customers, and partners.
• Create, configure, and run customers sandbox environments for qualified proof of concept opportunities.

​

Compensation And Benefits

​

• Estimated Salary Grade: $70,300 – 101,300
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
• Potential Variable Pay: Based on set targets

​

Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.

​

We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.

​

Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have.

​

PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.

​

This position will remain open until 4/28/2025 at 5:00 pm CT. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team.

​

Working at CivicPlus

​

Benefits

​

Growth & Company Initiatives

​

Place To Work Great

​

Employee Recognition