fusionSpan

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fusionSpan is a dynamic, fast-paced hybrid and remote work environment that prioritizes innovation, trust, and community in everything we do. We are a team of highly-committed individuals inspired by technology's impact on society, and we recognize our work's role in the well-being of our nonprofit clients and the communities they serve. As an AI-first organization, we keep our eyes tuned to the horizon, finding new ways to leverage cutting-edge technologies in ways that drive improvements in operational efficiency and impact, both for our clients and for our internal team.

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Location:

Hybrid work schedule in the Rockville, MD, office (Tuesdays and Thursdays)

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As our Solutions Engineering Lead, you’ll help nonprofits envision what’s possible with Salesforce. You'll connect their mission to the tech, leading discovery conversations, crafting forward-thinking solutions, and collaborating with internal teams to design proposals and demos that inspire action. This is a strategic, customer-facing role with a blend of consulting, sales engineering, and storytelling.

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Responsibilities:

Discovery & Visioning

• Lead thoughtful conversations with nonprofit stakeholders to uncover business challenges, CX pain points, and long-term goals.
• Translate client aspirations into solution hypotheses, showing how Salesforce and fusionSpan can unlock greater impact.

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Salesforce-Centered Solution Design

• Craft Salesforce-first solutions across CRM, Marketing Cloud, Data Cloud, and Experience Cloud, with a lens on customer experience and operational excellence.
• Build scalable, future-ready architectures tailored to nonprofit sector needs — from membership to fundraising to program impact.

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Demos & Presentations

• Create and deliver compelling, customized product demonstrations that speak to mission, metrics, and user experience.
• Partner with Account Executives, Solution Architects, and delivery teams to align technical vision with real-world application.

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Proposal & RFP Strategy

• Shape winning responses to RFPs in collaboration with proposal writers, emphasizing value creation, innovation, and mission alignment.

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Cross-Functional Collaboration

• Act as the connective tissue between Sales, Delivery, Product, and Partners (Salesforce, ISVs, and others) to ensure solution accuracy and client alignment.
• Represent fusionSpan in pre-sales workshops, discovery sessions, and executive briefings.

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Scoping & Estimation

• Lead solution scoping, level-of-effort estimates, and phased roadmaps that balance ambition with feasibility.
• Support handoff to delivery with documentation that ensures clarity, continuity, and client confidence.

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Qualifications (Required):

• Salesforce certifications in Agentforce Specialist, Sales Cloud, Service Cloud, or Marketing Cloud
• Significant experience in a customer-facing role or sales organization
• Excellent business and technical presentation skills, communication (oral & written), and relationship building skills, across all levels of management
• Demonstrated interest in technology, including comfort with technical concepts and ability to become a subject matter expert with new technology applications
• Ambitious and self-motivated with a high emotional IQ
• Ability to apply strategic thinking and demonstrate understanding of requirements to execute
• Ability to make decisions guided by policies, procedures and business plan with limited guidance
• Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments
• Bachelor's Degree or equivalent work experience

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Qualifications (Preferred):

• Technical and strategic consulting skills and balance between a service-driven and sales mindset
• Deep understanding of diverse industries
• Experience with CEM, cross-channel customer experience, Voice of the Customer, survey methodologies and Net Promoter Score (NPS)
• Previous experience in pre or post-Sales support

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What We Offer:

• Health (PPO), dental, and vision plan – 100% covered for employee
• Long/Short-term Disability Insurance – 100% covered for employee
• Life and AD&D Insurance – 100% covered for employee
• 401K with up to 5% matching contribution
• 15 days of paid vacation – increases with tenure
• 10 paid federal holidays
• 12 weeks for parental leave