Summary

​

​

The Director of Sales Enablement is responsible for leading a high-performing enablement team that equips our sales organization with the tools, skills, and strategies to drive predictable revenue growth. This role will oversee the planning, execution, and measurement of all enablement initiatives, ensuring alignment with go-to-market priorities.

​

​

As a people leader, the Director will coach and develop a team of enablement professionals, fostering a culture of collaboration, innovation, and accountability. The ideal candidate is a strategic thinker with a strong execution track record, capable of building scalable programs that improve sales productivity and performance.

​

​

About Smart Communications

​

​

Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications’ cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission-critical customer conversations globally, and driving faster time to value.

​

​

The responsibilities of the role include:

​

​

Leadership & People Management

​

​

• Recruit, lead, and mentor a diverse team of sales enablement professionals.
• Set and enforce clear performance goals, provide regular feedback, and create growth opportunities for team members.
• Foster collaboration across geographies, segments, and sales roles.

​

​

Enablement Strategy & Execution

​

​

• Develop and execute the global sales enablement strategy in partnership with sales leadership and RevOps.
• Align enablement priorities with revenue goals, sales KPIs, and business initiatives.
• Build scalable onboarding and continuous learning programs for all sales roles (SDRs, AEs, AMs, Sales Engineers, etc.).

​

​

Content, Tools & Methodology

​

​

• Oversee the creation and maintenance of sales playbooks, competitive battlecards, and messaging guides.
• Ensure sellers can easily access and apply the right content and resources at the right time.
• Drive the adoption of the tech stack including CRM and key enablement tools.
• Champion and embed a consistent sales methodology across the organization.

​

​

Coaching, Training & Development

​

​

• Lead the design and delivery of sales training programs, certifications, and role-specific learning paths.
• Partner with frontline sales managers to support deal coaching and pipeline reviews.
• Ensure readiness for product launches, market expansions, and new sales motions.

​

​

Cross-Functional Collaboration

​

​

• Work closely with Marketing, Product, and Customer Success to ensure messaging, campaigns, and initiatives are aligned and effective.
• Partner with RevOps to track enablement impact through data and insights.
• Support executive leadership with board-level insights and reporting.

​

​

What we’re looking for:

​

​

Must have skills/experience:

​

​

• 8+ years of experience in sales enablement, sales leadership, or related GTM roles in B2B SaaS or technology.
• 3+ years of experience managing a team, with proven success developing talent and building high-performing functions.
• Strong track record of implementing sales methodologies and delivering measurable productivity improvements.
• Deep understanding of the enterprise sales process, sales KPIs, and revenue operations.
• Excellent leadership, coaching, communication, and facilitation skills.
• Proficiency in sales tech stack (CRM, LMS, sales engagement tools, content management systems).

​

​

Success Metrics

​

​

• Reduced time-to-productivity for new hires.
• Increased quota attainment and win rates.
• Improved pipeline quality and deal velocity.
• High adoption of enablement programs, tools, and content.
• Strong employee engagement and retention within the enablement team.

​

​

We look for the following SMART values in everyone we hire at Smart Communications:

​

​

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

​

​

What’s the deal?

​

​

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.

​

​

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health, dental and vision insurance, employer-funded health savings account, flexible spending plan, life and AD&D insurance, short and long term disability insurance, gym membership reimbursement, and 401K contribution, as well as 18 days’ holiday allowance plus an additional day off on your birthday!

​

​

This role is fully remote.

​

​

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

​

​

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

​

​

To learn more about Smart Communications visit:

https://www.smartcommunications.com/