Business Operations Lead

New York, NY
Jun 5, 2021
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Headway is making quality mental healthcare accessible and affordable across the United States.

1 in 4 people have a treatable mental health condition, but the vast majority do not get the care they need. This is primarily due to cost: 70% of therapists don’t accept insurance, meaning paying for therapy can be very expensive. That’s why Headway is building the first software-enabled national network of therapists who accept health insurance. We launched in April of 2019 and are already powering 25,000+ therapy appointments each month and continue to expand across the nation.

To scale our vision, we’ve raised over $100 million in funding from a16z, Thrive, Accel, and Google Ventures.

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, and experience.

Join us, and make an impact.

As Headway grows, so do the volume and complexity of the challenges we face. As a BizOps Lead, you’ll tackle business-critical challenges wherever they may be, typically by embedding directly with functional teams to diagnose unfamiliar problems, crafting novel solutions, driving outcomes, and instilling best practices across the Headway org. You will report directly into Headway’s Head of Business Operations.

If you aspire to build great things and seek the ambiguity that growth necessitates, this is the role for you.

**You will: **

  • Partner with functional units to diagnose and solve highly complex problems across the org (including but not limited to Cx, Growth, Product, and Go-to-Market functions)
  • Collaborate with department heads to business-critical outcomes from start to finish
  • Consult with your fellow BizOps Leads to share knowledge and implement org-wide best practices

You will love this role if…

  • You have 4+ years of experience in a role that requires analytical problem solving, operational rigor, and outcome ownership
  • You thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, roll up your sleeves, learn new skills, and drive towards solutions
  • You have excellent communication and collaboration skills, with the ability to distill and communicate complex technical concepts to a broad, diverse audience
  • You seek an environment that fosters individual growth through open-feedback and a high-autonomy
  • You are motivated by the opportunity to make an impact on one of our generation’s defining problems, affordable mental healthcare

Headway is currently remote, and will be for the foreseeable future. However, once it is deemed safe to do so, we will be returning to our office in NYC.

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