Chief Of Staff

New York, NY
May 20, 2021
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The Chief of Staff to the CEO plays a key leadership role in acting on the CEO’s behalf in driving a strong, cross-departmental culture of accountability, execution, and delivery across the organization. The Chief of Staff will navigate complex & sensitive situations, both internally and externally focused topics, balance progress on long-term projects, with the urgency of immediate operational demands. This role will drive efficiency by organizing and prioritizing critical issues and fostering a mindset that values outcomes and results over activities.

Crucial to this role is the ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, resourceful, and efficient, with a high level of professionalism and confidentiality. Equally important is strong business acumen, strong written and verbal communication skills, strong decision-making ability and project management.

Essential Job Functions

  • Coordinate with CEO to ensure weekly priorities are set and maintained, including working with Administrative assistant to adjust schedules and meetings to protect priorities
  • Attend meetings, capture major take-a ways, work with the executive team to ensure follow up and monitor progress/achievement and mitigate risk.
  • Manage weekly executive meeting including agenda and reporting prep, and follow-ups
  • Project manage, report on and drive cross-team initiatives and/or projects and bring together important stakeholders to help drive decisions
  • Lead and organize event and meeting preparation and ensure action items from meetings are executed. Prepare CEO for upcoming meetings by ensuring they have all the necessary information needed.
  • Build strong relationships across the organization to enable strong collaboration and an ability to solve complex problems when necessary
  • Partner with COO to ensure successful completion of annual strategic planning efforts by coordinating with leadership team
  • Partner with COO on preparation and execution of quarterly business review (QBR’s) and work with executive team to ensure reporting completion and collaboration
  • Track progress against executive team objectives and flag status issues to executive leadership when there is impact to company objectives
  • Serve as a proxy for the CEO, as necessary, in meetings to maximize bandwidth
  • Serve as a trusted strategic advisor and sounding board in assessing strategic and tactical opportunities to the CEO
  • Work with appropriate stakeholders, including outside parties, to undertake analysis, prepare findings for management and leadership teams (or Board) as appropriate.
  • Partner with the CEO to craft effective internal and external communications – including but not limited to weekly leadership emails, all-team presentations, board decks, customer pitches, external events
  • Present timely work-in-progress updates to the executive management team via email updates and weekly executive cadence meetings.
  • Consistently ensures that business is conducted with integrity at all times and that behavior aligns with Conductor core competencies.


  • At least 5 years’ experience in consulting, business program management, business operations, sales lead, and/or finance role.
  • At least 3 years’ people management experience
  • Superior written and oral communication skills
  • Ability to “lead through influence”
  • Outstanding organization, planning, project management, and prioritization skills
  • Demonstrated ability to foster communication, collaboration and alignment across Executive teams
  • Sense of urgency with pragmatic approach
  • Ability to multi-task and tenacity to drive deliverables across the company
  • Bias towards action and sense of urgency
  • Highest level of integrity and management of confidential information
  • Strong business acumen with the ability to provide input and insight into new ideas or ways of thinking
  • Strong emotional intelligence
  • Proficiency in Google Suite
  • Must be highly flexible and agile, working in a dynamic, fast growing organization
  • Demonstrated track record as a strong collaborator who seeks to understand cross-functional viewpoints and individual business unit goals
  • Bachelor's degree in Business or related field. MBA a plus but not required
  • In office presence – Hybrid schedule (3 days a week)
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