Interface.ai Job Description

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Interface.ai is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1800% in the last one year and recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley. Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.

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Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations.

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At Interface.ai, our mission is to put an AI-powered Personal Banking Assistant in everyone's pocket that not only helps with day-to-day banking needs but also helps with financial education to help each individual achieve financial wellness. We have grown 1600% in the last year and are in the top 101 fastest-growing Fintech companies in San Francisco!

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Implementation Consultant Position

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Do you have a passion for delivering exceptional customer success through AI solutions in fintech? Are you a self-starter with a technical background in software product and business expertise? If you enjoy collaborating with customers to solve problems, Interface.ai is looking for you!

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Interface.ai is seeking an Implementation Consultant to help deliver fintech solutions and enhance customer success.

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What you bring:

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• 3+ years of demonstrated implementation consultant experience
• Have worked in a B2B SaaS startup environment.
• Technical project management experience
• Requirements gathering and UAT experience
• Creating testing workflows/scenarios
• Demonstrated customer success experience
• Bachelor's degree in Computer Science or related field

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What you will do:

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• Leading business process discovery workshops
• Developing and leveraging expertise in AI solutions
• Planning, managing, and performing application build, test, and deploy activities
• Identifying and monitoring interdependencies between various program or project workstreams
• Creating project deliverables and standards
• Planning and establishing after go-live activities
• Effectively communicating complex client and solution concepts to audiences of varying levels

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Nice to have:

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• Experience working with AI, including chatbots
• SAAS and/or Fintech industry experience

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The ideal candidate will have a focus on delivering exceptional customer success, thrive as a self-starter, and be able to think creatively and collaboratively. We welcome and encourage applicants of all backgrounds, identities, and experiences, and are committed to creating an inclusive workplace culture that values diversity and belonging.

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Base Pay Range: $110,000 - $130,000 estimated based on experience and location.

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What We Offer

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• 💻 Remote First Policy
• 🏥 Medical/Dental/Vision Insurance
• 🏝 PTO & Holidays
• ✨ Life Insurance

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At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.