Memfault Solutions Engineer

Memfault is a global team driven by our shared passion to improve the connected world. Our observability helps teams building smart devices deliver better products to their customers. We are the clear leader in our space with an outstanding founding team who know the problem we solve inside and out. Our customers include the makers of amazing IoT devices you have used from Logitech to Lyft, Bose to Traegar Grills.

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We are seeking our second Solutions Engineer. In this role, you will quickly become the product expert within the GTM team. Moreover, you will have the opportunity to help define what sales engineering means to our company and if successful you could lead and grow this critical function. The ideal candidate will have startup experience, a passion for technology, significant software chops and is excited to come down the stack with us!

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As a Solutions Engineer, you will provide technical expertise throughout the sales cycle including sales presentations, product demonstrations, and supporting technical evaluations including Proof of Concepts. You will help qualify and close opportunities with customers and have a voice with the product team to help prioritize features based on what you are seeing in the field.

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This role will partner cross-functionally with leaders across the business, including Product, Marketing, Customer Experience, and Partnerships.

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This position is remote but being close to San Francisco or Boston will be a distinct advantage to get up to speed and spend time with our teams.

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Responsibilities

• Getting product owners and engineers excited (as you are) about our product
• Demonstrate our product, answer questions, and handle objections during initial sales calls
• Scope and manage proof of concepts and help us build technical champions
• Partner with the Sales team to help customers see the value of our platform
• Be an essential feedback loop to our Product team
• Work with our Solution Engineers and our CTO to solve how we will integrate with the customer’s smart devices
• Become highly credible in our domain and develop expert knowledge of our end user functionality

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Requirements

• At least 3 years in a Sales Engineering role
• Curiosity and charisma, you love learning knew technical topics and sharing them with others
• Great written and oral communication skills, you can bring energy and own the Zoom
• Ability to consistently run a compelling product demonstration and think on your feet
• Confidence to speak your mind, challenge our sales team sometimes the customer
• Figure out how to go as broad as possible and as deep as necessary
• Be organized, be able to prioritize, and look for guidance over direction
• The ability to read the room and know how to thread customer conversations
• Bachelor's degree in Computer Science or an adjacent subject
• Be able to travel to customers within the US up to 25% of the time
• Ability to code in C or similar programming language (bonus)
• Experience in the developer tools or cloud observability space (bonus)
• You tinker with hardware and other technical projects on your own time (bonus)
• Gone through the process of bringing an IoT product to market (bonus)

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Additional information

Who You'll Be Working With

• Chris Coleman - Co-Founder, CTO
• Tyler Hoffman - Co-Founder, Head of Developer Experience
• Andie Cockerill - VP Customer Experience
• Dylan Boudraa - SVP of Worldwide Sales
• Jake Blair - Sr Solutions Engineer

Just to name a few!

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We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages.

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We want you (yes, you!) to apply

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria — unlike majority candidates meeting significantly fewer requirements.

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We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience!