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About

I’m a Principal Solution Consultant at Genesys with 20+ years’ experience across contact centres, CX and customer technology, spanning both operational leadership and presales. I’ve led complex customer conversations, delivered keynotes and webinars, and built my career around translating technology into clear, relevant business outcomes. My perspective is shaped by having worked on both sides of the table, running contact-centre operations before moving into Solution Consulting, which gives me a strong focus on customer reality, storytelling and practical value.

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