AI Senior Solutions Engineer

Cimba.ai

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Senior Solutions Engineer

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Full-Time  ·  Remote (US/CA)  ·  Pre-Series A

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Interested candidates - send an email to parshav@cimba.ai

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ABOUT CIMBA.AI

Cimba.ai is an agentic AI platform that deploys governed AI agents on production enterprise data. We help enterprise companies automate complex data workflows, streamline business operations, and drive measurable outcomes across their organizations. Our customers include Swiggy, Airbnb, and KPMG. We're pre-Series A, growing fast, and building the team that will take us to the next stage.

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THE ROLE

We're looking for a Sr. Solutions Engineer who will own the post-sales customer experience at Cimba. That means taking deals from signed contract through deployment, adoption, and expansion and doing it across multiple enterprise accounts. You'll also jump into pre-sales when it matters, running demos and helping prospects understand how Cimba fits into their existing operations. This isn't a role where you're handed a playbook. You'll be expected to build one. You'll work closely with the CEO and VP of Revenue and our engineering team, and you'll have a real say in how we scale the customer function as we grow.

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WHAT YOU'LL DO

Pre-Sales & Technical Validation

• Partner with the sales team on enterprise deals, lead technical discovery, configure tailored demos, and help prospects understand how Cimba fits their operations and data environment  

• Respond to security questionnaires, RFPs, and technical diligence requests from enterprise buyers  

• Build proof-of-concept deployments to accelerate deal cycles

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Deployment & Onboarding

• Own end-to-end customer onboarding, from technical kickoff through production go-live, making sure the experience is fast and smooth  

• Integrate Cimba with customer data sources including ERPs (Oracle, SAP, NetSuite), data warehouses, and APIs  

• Configure and deploy AI agents tailored to each customer's workflows, looping in engineering when custom solutions are needed

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Customer Success & Technical Support

• Be the primary technical contact for customers after go-live, handling day-to-day support, troubleshooting, and escalations  

• Monitor agent performance, catch issues before customers do, and work with engineering to resolve them quickly  

• Build playbooks, runbooks, and documentation so the support function scales as we grow

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Adoption & Expansion

• Drive adoption within accounts by training users, sharing best practices, and making sure customers are getting real value out of the platform  

• Spot expansion opportunities and work with the revenue team to turn them into new contracts  

• Build relationships across the customer org, with business ops leaders, technical admins, and everyone in between, to deepen Cimba's presence

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Internal Feedback Loop

• Bring customer feedback into product and engineering conversations in a way that actually influences the roadmap  

• Help build reusable deployment templates, integration guides, and enablement assets that make future implementations faster

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WHAT WE'RE LOOKING FOR

• 5 to 8 years in a Solutions Engineering, Implementation Engineering, or Technical Customer Success role at an enterprise SaaS or data/analytics company  

• Strong technical foundation, comfortable with APIs, SQL, cloud data platforms (Snowflake, Databricks), and enterprise ERP/data integrations  

• Experience working with business operations teams, whether that's supply chain, logistics, revenue ops, or similar functions, and understanding how they use data day to day  

• Deployed to enterprise accounts with complex stakeholder environments, and driving measurable outcomes post-deployment  

• Can run a room, equally comfortable presenting to a CTO and walking a business ops director through a workflow without switching modes  

• Has built things from scratch before, processes, playbooks, onboarding frameworks, and is comfortable doing it again in an early-stage environment  

• Experience with AI/ML platforms, agentic workflows, or LLM-based products is a strong plus  

• Background in operations-heavy industries like food delivery, logistics, professional services, or hospitality is a plus

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WHAT WE OFFER

• Competitive base salary and equity at a high-growth, pre-Series A company  

• High ownership and visibility, you'll have a real say in how Cimba delivers to customers  

• Direct access to founders and the leadership team  

• A chance to do meaningful work at a company building AI infrastructure that actually ships to production

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Cimba.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.