AI Solution Consultant / Solution Architect（USA)

About Whale

Whale is a global enterprise AI company transforming operations for the world’s leading consumer businesses.

With HQ in Singapore and over 500 enterprise clients worldwide, Whale’s AI solutions power millions of daily interactions—helping businesses integrate intelligence, operations, and customer understanding at scale.

In 2025, Whale completed its Series C round, raising over $60M USD from strategic investors including Temasek, BOSCH Ventures, Linear Capital, MTR Lab, Singtel Innov8, MDI Ventures, and Gentree Fund.

🌐 Learn more: whale.sg

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Role Description

We are seeking a customer-oriented and technically strong AI Solution Consultant (Solution Architect) to support Whale’s early-stage expansion in the U.S. market.

This role will work closely with Sales (AE-led direct sales motion in the early phase) to drive presales solutioning, while also taking ownership of key post-sales activities to ensure successful deployment, adoption, and value realization. You will bridge business needs and AI technology, owning customer technical engagements from discovery to go-live and beyond.

This is a high-impact role in a fast-growing market. For strong performers, this position offers a clear career roadmap to lead the entire solution domain for the region.

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Key Responsibilities

• Partner with Sales and Product teams to identify customer needs and map them to AI-driven retail solutions.
• Lead discovery sessions, solution presentations, and product demos.
• Develop and deliver proof-of-concepts (POCs) that showcase measurable business value.
• Act as the technical advisor during the sales cycle, addressing architecture, deployment, and integration questions.
• Own the post-sales customer journey — onboarding, adoption, expansion, and renewal.
• Build trusted relationships with key stakeholders and ensure customers achieve desired business outcomes.
• Monitor solution performance and coordinate with internal teams to resolve issues or implement enhancements.
• Translate customer feedback into actionable insights for the product and engineering teams.
• Identify upsell and cross-sell opportunities through a consultative, value-based approach.

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Qualifications

• Bachelor’s degree or above in Computer Science, Engineering, or related technical field.
• 3–5 years of experience in presales, solution consulting, solution architecture, or technical customer-facing roles in SaaS / AI / data-related environments.
• Strong technical proficiency in AI, computer vision, or data analytics solutions, with the ability to design and explain architectures and demo products.
• Solid understanding of enterprise software deployments, APIs, integrations, and cloud-based systems.
• Excellent communication and stakeholder management skills; able to translate complex technology into clear business value.
• Fluent in English and Chinese (spoken and written).
• Self-driven, adaptable, and comfortable working in an early-stage, fast-evolving market environment.
• Proven ability to work cross-functionally with Sales, Product, and Engineering teams.