Automotive Digital Retail Implementation Manager

Job Description Summary

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Maritz Automotive Solutions is a leading automotive consulting firm specializing in driving dealership success from showrooms to service bays. We are currently seeking a results driven Automotive Digital Retail Implementation Manager to join our dynamic team.

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Job Description

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Please Note: While this is a remote role, candidates must reside in New Orleans, LA area, with the ability to travel up to 70%.

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What You'll Be Doing:

• Serve as the primary point of contact for dealerships of an OEM Digital Retailing system.
• Subject Matter Expert (SME) on the OEM program, dealership operations, and automotive retail best practices to drive strong engagement and utilization.
• Lead and facilitate user training and ongoing support throughout all phases of the implementation lifecycle.
• Ensure key dealership personnel meet required turnaround times for critical implementation milestones.
• Proactively identify implementation risks and work to mitigate effectively and efficiently.
• Build strong partnerships with dealership teams through both in‑person and virtual consultations, coaching, and training sessions.
• Deliver clear, engaging presentations and product demonstrations using established presentation materials.
• Consult with assigned dealerships to develop actionable plans that align with their processes and support their unique operational needs.
• Build strong, productive relationships with integrated vendor partners to support overall program success.
• Document, communicate and escalate issues/concerns as necessary.
• Monitor performance metrics regularly, leveraging data and analytics to assess progress and identify opportunities.
• Participate in scheduled performance reviews and strategic planning sessions with Maritz Managers to exchange insights, refine best practices, and collaboratively resolve challenges.
• Prioritize time effectively, focusing on high-impact activities and maintaining alignment with established goals.
• Manage travel and program related expenses in accordance with Maritz guidelines

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What You'll Bring:

• Background in dealership consulting or automotive retail operations.
• Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes.
• Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.
• Knowledge of dealership desking or F&I processes.
• Quick learner with the ability to stay current on rapidly evolving digital solutions.
• Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments.
• Strong collaboration skills with the ability to work effectively within the Maritz team, as well as with clients and vendor partners.
• Exceptional verbal and written communication abilities.
• Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience.
• Proficient in Microsoft Office applications.
• Strong analytical, problem-solving, and decision-making capabilities.

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Things To Know

• This is a remote role that requires up to 70% travel.
• Must be located in the New Orleans, LA area.
• The salary range for this position is: $80,000 - $90,000.