Customer Solutions Engineer/Technical Account Manager

Pivotal Partners

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Pivotal Partners is exclusively partnered to scale leading cloud-based business process automation provider which helps modern enterprises excel in the digital age by automating their IT, finance and general business processes.

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Location: Germany  

Salary: 130K - 155K OTE  

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Customer Success & Adoption  

• Build trusted relationships with technical and executive stakeholders.  
• Lead health checks, workshops, and reviews to drive adoption and retention.  
• Identify risk early and execute clear get-well plans.  
• Align platform capabilities to customer architecture and business outcomes.  
• Act as the primary technical and strategic contact.  

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Expansion & Solutioning  

• Partner with Account Executives to drive account expansion.  
• Deliver high-impact demos, technical presentations, and walkthroughs.  
• Run evaluations and proofs-of-concept to validate new use cases and ROI.  
• Translate business challenges into scalable automation solutions.  

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Technical Leadership  

• Own technical escalations and coordinate cross-functional delivery.  
• Manage multiple customer initiatives and priorities.  
• Troubleshoot complex technical issues at a high level.  
• Represent the customer internally with structured feedback.  

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Your Experience  

• 3–5+ years in a customer-facing technical role (SE, TAM, Consulting, CSE).  
• Enterprise software experience (cloud, ERP, databases, integrations).  
• ERP knowledge required; SAP experience a plus.  
• Java, ABAP, SQL, or similar preferred; AI/LLM exposure a plus.  
• Strong communicator with technical and executive audiences.  
• Comfortable managing multiple initiatives; willing to travel ~20–40%.  

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Looking forward to hearing from you!