CX/Implementation Manager

About DualEntry

Founded in 2024, DualEntry is one of the world’s fastest-growing AI startups.

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At DualEntry, the future of finance is being written today. ERP is one of the largest fintech markets in the world ($220,000,000,000+). Yet, tens of thousands of companies are still using on-premise systems, and the industry has not seen new entrants in more than 30 years.

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Our AI-native ERP lets accounting teams achieve more in less time. $5M-ARR businesses to NYSE-listed companies trust DualEntry to automate away manual data entry work with AI. We’re finally making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990’s in the past.

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We operate with urgency and ownership. We move fast.

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Why this role matters now

Since starting 18 months ago, we’ve raised $100,000,0000+ from world-class investors such as Lightspeed Venture Partners, Khosla Ventures, Contrary Ventures and Google Ventures, as well as more than 20 angel investors who’ve built, scaled, and exited some of the most impactful companies of the last decade.

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We got there by moving incredibly fast and hiring an exceptionally sharp, hard-working and deeply committed team from leading tech and accounting companies - Ramp, Meta, Microsoft, Lyft, PwC, Deloitte, J.P. Morgan, Bloomberg, Sage, Xero and Intuit. And some of us don't have a fancy logo on our resume and are here for a shot to prove ourselves.

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We’re a small team, growing fast with huge momentum - join early.

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As part of the CX team, you’ll be owning relationships with our customers and working alongside the growing CX team to deliver the best-in-class customer experience from onboarding to go-live and beyond.

We believe in extreme responsibility and high agency, and this role will be moving the needle by implementing ERP best practices, all while keeping an open mind and challenging the status quo of what customer success looks like.

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📍 Location: New York City HQ

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Where you'll create impact

• You’ll own end-to-end ERP implementations and long-term customer relationships
• You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
• You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
• You’ll establish and evolve implementation methodologies, processes, and operational standards
• You’ll challenge the status quo of what world-class ERP customer success looks like
• You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction

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What sets you up for success

• Hardcore work ethic and high agency
• 3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
• Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
• Deep understanding of ERP systems, finance workflows, and implementation best practices
• You’re a customer-service extraordinaire who loves solving complex problems
• You thrive in fast-moving, early-stage environments with high ownership
• Expertise in Accounting, audit, ERP systems, CPA

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How you operate

• Pragmatic: you like to move forward and make decisions based in reality (not theory). We don't debate if Cassandra has the most theoretical scalability -- we use Postgres until it breaks
• Hard working: 'You can work long, hard, or smart, but [here] you can't choose two out of three" - Jeff Bezos. We wrote this job post during the weekend
• Curious: you love to learn, are highly curious about new frameworks and solutions to engineering problems
• Fast-moving: you deploy daily, iterate quickly, and never wait for permission

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Why you’ll thrive here

• Significant equity ownership in one of the top AI companies in the world
• You’re joining early and will grow with DualEntry
• Your feedback shapes the product directly
• High-speed culture
• High-trust environment with high expectations
• Ambitious mission - ERP is one of the largest B2B software markets in the world ($220bn per year), this is a once in a lifetime opportunity to build the next generation ERP in an industry that has not seen new entrants in 30+ years

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Compensation & Benefits

• Equity: $35,000+
• Base salary: $110,000 - $150,000
• 15 PTO days + 12 public holidays
• Full medical, dental & vision insurance
• Commuter benefits
• 401k benefits
• On-site team culture - high collaboration, no bureaucracy
• We'll cover relocation packages and make the move exciting, not painful!

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We hire the best, expect the best, and give you the masterclass of your career - an archaic and huge industry like ERP only goes through a restructure like this once in a lifetime. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do.

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If you’re hungry, driven, and ready to build something massive, climb aboard!