Director of Commercial Operations

Director of Commercial Operations

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About the Company

The Server Store is a family-owned business that’s been supporting data centers for over 30 years. We specialize in refurbished IT hardware and pride ourselves on operating nimbly, reliably, and with integrity. We’re looking for a Director of Commercial Operations to manage and scale our enterprise sales division.

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Role Summary

This is a hands-on leadership role. You will be managing sales, support, and e-commerce while working hand-in-hand with operations. Data centers, AI, and IT infrastructure are booming industries. You’re joining at a time where the business is primed for 10x growth, and our goal is to build the engine to capture it.

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Key Responsibilities

• Take over management of the entire sales, sales support, and e-commerce teams
• Own the entire the sales cycle – from inbound, to quote, to cash
• Launch CRM and own the entire pipeline from inbound, remarketing, and net-new outbound
• Revamp and manage pre-sales/post-sales support by building practices, SOP’s, and training, and taking co-ownership with Operations
• Manage staffing and hiring decisions as we grow the Sales team
• Own sales, pricing, and inventory decisions with the e-commerce team
• Define and execute go-to-market on tangential products and services that are already in our queue
• Own the sales piece of our ERP evaluation and rollout

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The most important KPI’s you will own are:

• Sales – we are seeing organic growth as a company from the AI boom, and have ambitious sales growth targets to convert more opportunity
• Profitability – as a 31-year-old business, we believe in building a respectfully profitable and sustainable company. Sales only matter if they are profitable.

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Qualifications

• 6+ years of experience in sales leadership, commercial operations, or revenue-driving operational roles
• Comfortable working in a smaller, fast-moving environment that might lack traditional structure
• Experience managing frontline sales teams
• Experience with software and vendor selection
• Comfort owning sales performance across multiple channels, including direct B2B sales and e-commerce
• Strong operational mindset with the ability to understand fulfillment, logistics, and/or warehouse-driven environments
• Someone who can balance strategy with hands-on execution
• A collaborative leader who builds trust across departments

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Strongly preferred

• Experience with E-commerce 
• Experience in distribution, manufacturing, logistics, or warehouse businesses
• Have had to be part of a roll-out of CRM, ERP, or other software used by sales teams

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Why Join Us

• Stable, family-owned company with long-term growth
• You have real influence on how the business runs
• Competitive base salary + performance bonus
• Company subsidized medical coverage
• Optional dental and vision
• Paid time off
• Friendly and personal team culture