Implementation Consultant

About Harri

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It's a great time to join Harri as we revolutionize the hospitality industry with our cutting-edge technology solutions for workforce management. We're an innovative, high-growth company with a global presence, dedicated to building strong partnerships and delivering measurable value to our customers.

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We are excited to recruit for this pivotal Implementation Consultant role to ensure the seamless onboarding and successful software implementation for our clients. You will serve as project manager and a trusted consultant to hospitality industry customers, playing a key role in delivering successful enterprise-level software transformations for hospitality businesses.

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What You'll Be Doing

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As an Implementation Consultant, you will be responsible for onboarding new customer implementations from start to finish.

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Your responsibilities will include:

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• Product Expertise & Guidance: Provide product expertise and guidance to clients throughout the implementation, developing functional expertise with Harri solutions and proactively sharing best practices as product evolves.
• Project Management & Timelines: Create, manage, and update project plans to track client deliverables and implementation progress from project inception to 'go live'.
• Requirement Gathering & Configuration: Gather customer requirements by liaising with business teams to produce the right specifications, before configuring our product to meet client needs.
• Quality & Escalation Management: Accountable for the quality of configuration produced, owning and escalating any issues preventing implementation and project completion.
• Training & End-User Support: Provide training and end-user support during the implementation process.
• Process Improvement & Adoption: Work cross-functionally to help plan, execute, and drive adoption of process improvements.

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More About You: What Can You Bring?

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We are looking for an ambitious, self-motivated team player with a proven track record of managing customer-facing implementations in a fast-paced environment. You will be passionate about delivering successful outcomes and possess:

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• 2+ years in a customer-facing role at a SaaS Software company.
• Bachelor's degree or commensurate experience.
• Excellent communication (written and verbal) and presentation skills, with the ability to communicate effectively with individuals and groups across organizations.
• Strong attention to detail with excellent analytical, problem-solving, and organizational skills.
• Experience with Workforce Management, Payroll, or HRIS systems is strongly preferred.
• Experience in the hospitality industry in an operations, general manager, or other operational role is strongly preferred.
• An ambitious and self-motivated team player who is comfortable working in a fast-paced environment and is ready to grow with a company.

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When and Where You'll Be Doing It

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• You will enjoy a full-time position.
• The salary range for this position is $80,000 – $100,000 USD, depending on experience.
• This role reports directly to the Director, Global Enterprise Implementation.

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What Will You Get in Return?

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Creating an environment which enables our people to thrive is crucial for us. Harri offers a comprehensive compensation structure designed to support you throughout your career here. You'll get:

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• Competitive salary within the stated range.
• The opportunity to drive critical projects for a high-growth, innovative company.
• Experience working in a fast-paced, global environment.
• A collaborative and supportive team environment.

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Equity, Diversity, and Inclusion

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We're committed to building diverse talent at Harri and believe our strengths as a team come from having many unique perspectives. We value a healthy, vibrant, and inclusive organization that encourages everyone to be themselves at work. We are committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.

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• Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.*

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Skills

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• Workforce Management
• Project Management
• SaaS Implementation
• Customer Success / Onboarding
• Hospitality Tech