Implementation Manager

Job Description

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The private capital market hosts $14 trillion of investment that funds massive innovation around the world; yet much of it still operates on manual processes and fragmented legacy systems. Think of the New York City subway system running on analog machines!

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Anduin’s mission is to revolutionize investing in the alts and empower LP-GP relationships by building better workflows, data processes, and technology integrations. Our award-winning products, Fund Subscription, Data Room, and Investor Access, have raised almost $102 billion in capital across 40,000+ investors for venture capital, private equity, and hedge funds. In 2023, nearly 5% of all global capital raised was through Anduin, and we’re just getting started!

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Since our founding in 2014, we’ve brought together deep private market expertise with leading technologists. Our world-class team has grown to over 140+ talented individuals across Asia, Canada, Europe, and the US all focused on transforming private market transactions.

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Position: Implementation Manager

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As an Implementation Manager, you’ll own onboarding for mid-to-high complexity Enterprise GP customers. You’ll lead project execution, manage cross-functional teams, and ensure customers achieve time-to-value quickly and effectively. You’ll also serve as the post-implementation point of contact for troubleshooting and support.

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Location: US (Remote) working with different time zones

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Job Responsibilities:

• Own the implementation project from kickoff through launch for Enterprise accounts.
• Build and manage detailed implementation plans, timelines, and milestones.
• Translate customer goals into technical and operational requirements.
• Proactively manage risks, issues, and changes in project scope.
• Facilitate cross-functional collaboration with internal teams and the customer.
• Provide post-launch support, including issue triage and resolution for both GPs and their LPs/investors.
• Work with Customer Success and Support teams to ensure a smooth transition from implementation to long-term success.
• Document lessons learned and contribute to process improvements.
• Mentor Implementation Associates and share best practices.

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Must-Have qualifications:

• 3–5 years experience in SaaS implementation or project management.
• Demonstrated success managing B2B onboarding projects with multiple stakeholders.
• Familiarity with project management tools (Smartsheet, ClickUp) and CRM systems (Salesforce).
• Exceptional communication and stakeholder management skills.
• Strong analytical and problem-solving mindset. 
• Exposure to white-glove or high-touch customer models.

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Nice-to-Have qualifications:

• Experience working with the financial tech sector.
• Understanding of API integrations or data transformation workflows.
• Experience with customer health metrics and enablement strategies.