Implementation Manager

About Us  

Top performing transportation companies choose Fleetflo to save money on fuel and equipment legalization efforts, stay compliant with IRP/IFTA/IRS, and avoid downtime on their equipment. We streamline equipment and fuel compliance activities via a combination of strategy, managed services, and enterprise-grade software products. The company is based in Salt Lake City UT and is growing quickly.  

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About This Role  

As an Implementation Manager, the role centers on activating new accounts and ensuring every client’s onboarding experience is smooth, efficient, and tailored to their operational needs. Core responsibilities include:  

• Account Activation – Leading the end-to-end process of onboarding new clients, coordinating setup, configuration, user training, and system go-live milestones.  
• Project Management – Owning complex, multi-step project plans. Organizing teams, resources, and deliverables to deliver on deadlines while balancing competing priorities.  
• Client Communication – Serving as the primary touchpoint for clients during implementation, providing status updates, handling questions, and resolving issues with clarity and poise.  
• Detail and Documentation – Maintaining rigorous documentation of client requirements, configuration decisions, timelines, and outcomes to support scalable repeatability and compliance.  
• Continuous Improvement – Gathering feedback post-implementation and working cross-functionally to refine workflow and improve standard operating procedures.  

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About You  

The ideal candidate for this role exemplifies:  

• Obsessive Detail Orientation – Extraordinary focus on every detail, ensuring nothing slips through the cracks and every account launch is executed flawlessly.  
• Exceptional Communication – Able to explain complex processes simply; anticipates questions and manages expectations with empathy and authority.  
• Project Management Mastery – Demonstrated success leading large-scale, cross-functional projects to completion, preferably within technology or transportation environments.  
• Resourcefulness – Comfortable with ambiguity and confident making decisions and driving process with limited oversight or guidance.  
• Process-driven Mindset – Consistently uses and improves upon structured workflows to achieve repeatable excellence in implementation.  
• Client-first Attitude – Relishes strong professional relationships and takes pride in helping clients run better businesses.  
• Continuous Learner – Seeks feedback, learns quickly, and adapts own practices for maximum efficiency and customer satisfaction.  

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Compensation  

Compensation for this role will include a competitive base salary complemented by a performance incentive tied to successful, on-time implementations and ongoing client satisfaction. Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.