Implementation Manager

Job Description

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The Implementation Manager plays a critical role in supporting the successful implementation and optimization of the VMS platform. This position works closely with clients, sister companies and the Venn team to lead system administration, maintain workflows, and ensure training materials are current and effective. The Implementation Manager serves as a key resource for system updates, documentation, and administrative support throughout implementation and ongoing operations.

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ESSENTIAL FUNCTIONS AND BASIC DUTIES:

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System Administration & Maintenance – 30%

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• Complete and/or lead audit the configuration of the VMS, Kimedics, in alignment with workflows, requirements and data collection
• Perform updates to system settings, user profiles, and approval processes as directed
• Maintain data integrity through regular audits and clean-up activities.
• Serve as Tier 2 support for VMS configuration updates post go-live
• Own ticketing system of VMS updates required at the request of Program Management

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Implementation Management – 25%

• Build, maintain project plans and timelines in Smartsheet
• Provide VP, Client Implementation project status updates including milestones, risks and deliverables
• Prepare documentation, workflows, training guides & reports for client and internal meetings
• Lead Venn stakeholders for user acceptance testing (UAT) and troubleshoot issues as needed in partnership with Product

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Training & Go-Live/Post Go-Live Support – 15%

• Assist in the delivery of end-user training session and VMS demos (including sales)
• Help gather feedback from users to enhance training materials and system usability
• Provide post go-live training support, hyper-care and change management tracking

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Workflow & Process Documentation – 10%

• Update process workflows, standard operating procedures (SOPs), and system guides to reflect current practices
• Create step-by-step QRGs, user guides, and other training documentation

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QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• Bachelor’s degree or equivalent experience in Business, Human Resources, Information Systems, or a related field preferred
• 3-5 years of experience in systems administration, vendor management systems, project coordination, or related roles.
• Familiarity with VMS platforms required

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KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times 
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Visio, Teams)
• Working knowledge of VMS and MSPs
• Strong technical aptitude with the ability to quickly learn new systems and tools.
• Ability to create processes, document and implement
• Ability to be entrepreneurial and problem solve
• Ability to effectively manage multiple competing priorities in a fast-paced environment 
• Strong communication skills - both oral and written 
• Ability to build strong business relationships at all levels 
• Ability to work in remote environment
• Strong interpersonal skills 
• Excellent attention to detail 
• Excellent organizational and time management skills 
• Ability to work independently and collaboratively 
• Solid critical thinking and creative problem-solving skills 
• Ability to consistently meet goals, commitments, and deadlines 
• Ability to work with sensitive information and maintain confidentiality