Implementation Manager

About Our Client

Our client offers a complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Belt turned cardiothoracic nurse, the organization proves that compassionate care and technology can coexist, bringing peace of mind to residents, families, and staff.

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Integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, the company provides the data operators need to make informed clinical and operational decisions, driving efficiency, profitability, and better care outcomes.

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About the Role

As an Implementation Manager, this role is responsible for leading multiple product implementations across the country, ensuring customers have a smooth and positive experience with the installation/use of the organization's products within their facilities. The Implementation Manager will be responsible for driving hardware and software delivery, hitting project milestones, executing training, and successfully transitioning customers and sites to a Clinical Success Manager.

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What You’ll Do

• Project Management: Develop and implement project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors.

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• Deployment Execution: Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support.

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• Customer Engagement: Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements.

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• Cross-Functional Collaboration: Partner with Go-to-Market teams to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions.

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• Process Optimization: Drive necessary improvements within the end-to-end implementations process, leveraging lean tools such as value-stream mapping, etc.

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About You

• Bachelor’s degree in engineering, information technology, or a related field.
• A minimum of 5 years' experience in an implementations, project management, or professional services role.
• Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector.
• Excellent project management skills, with a track record of delivering complex projects on time and within budget. PMP certification is strongly preferred.
• Know-how of lean tools/methodologies.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders.
• Ability to travel up to 80%, on short notice, and as needed for customer engagements.

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Details

• The annual salary for this role is between $150,000-$170,000 + Equity & Benefits.
• Flexible PTO.
• Location: Remote - US.

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Compensation & Benefits

The organization is committed to fair, transparent, and equitable compensation. Every candidate brings a unique combination of experience, skills, and perspectives, and these factors are taken into account when determining pay. While compensation may vary depending on background, role, and location, a competitive base salary and total benefits package are offered, alongside eligibility for equity awards in the form of stock options.

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Note

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”