Implementation Manager

What we’re building and why we’re building it. 

​

Every month, millions of people use Fetch, earning rewards for buying brands they love, and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.

​

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

​

At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

​

Fetch is an equal employment opportunity employer.

​

About The Role

​

As Fetch continues to scale its shopper journey and advertising platform, the Implementation team plays a critical role in supporting advertisers by translating business goals into effective, high‑quality ad launches across the Fetch platform. The Implementation Manager leads this effort by owning team performance, operational excellence, and cross‑functional execution.

​

Reporting to the Implementation Vice President within Operations, this role is responsible for leading the Implementation Coordinator team, which supports advertiser onboarding, ad setup, and the operational execution of advertising programs generated by the Sales organization. This is a people‑first leadership role for a manager who can operate in a fast‑moving, evolving environment while delivering consistent results.

​

Implementation Managers are not only people leaders—they are strategic operators and subject‑matter experts who connect advertiser objectives to Fetch ad products and capabilities, advocate for scalable solutions, and help strengthen the Fetch Flywheel.

​

This is a full-time role that can be held from one of our US offices or remotely in the United States.

​

Role Responsibilities

​

​

• Team Leadership: Lead, mentor, and develop a high-performing team of Implementation Coordinators by setting clear expectations, coaching for growth, and fostering a culture of accountability, trust, and inclusion.
• Strategic Execution: Translate company and departmental goals into clear priorities, owning complex and ambiguous initiatives that balance near-term delivery with long-term operational improvement.
• Performance Management: Establish and manage against clear performance metrics, providing ongoing feedback and using data to identify trends, address gaps, and continuously raise the bar for team effectiveness.
• Operational Oversight: Ensure the team owns day-to-day advertiser onboarding, ad setup, and launch execution, while relentlessly driving solutions that improve efficiency, quality, scalability, and throughput.
• Cross-Functional Collaboration: Partner closely with Sales, Product, Operations, and other stakeholders to align priorities, advocate for the Implementation team, and deliver seamless advertiser experiences.
• Process Development: Design, document, and evolve scalable workflows, standards, and best practices that enable consistent execution as the business, products, and advertiser needs change.
• Change Management: Lead the team through ongoing change and evolution by providing clarity, context, and direction as the team, processes, priorities, and tooling adapt, helping the organization operate confidently through growth and transformation.

​

An Ideal Candidate Is

​

​

• A people‑first leader with experience developing talent and leading teams through growth and change.
• Operationally strong, with a proven ability to improve processes, manage competing priorities, and execute in fast‑paced environments.
• Strategic yet hands‑on, comfortable staying close to the work while shaping future‑state operations.
• Data‑informed, using metrics and insights to guide decisions and improve performance.
• A strong communicator who can influence, align stakeholders, and build trust across teams.

​

Minimum Requirements

​

​

• Bachelor’s degree in Business Administration or a related field, or equivalent experience.
• 4+ years of relevant industry experience, with prior people leadership experience for at least 2+ years.
• Demonstrated success managing operational teams or workflows in dynamic environments.
• Experience representing operational teams in cross‑functional settings.
• Strong project ownership and problem‑solving skills.
• Excellent written and verbal communication skills.

​

Preferred Requirements

​

​

• Experience supporting advertiser onboarding, ad launches, or post‑sales advertising operations.
• Familiarity with Salesforce reporting or similar CRM and operational tooling.
• Experience within the CPG industry or consumer‑focused advertising technology companies.
• Entrepreneurial mindset with a bias toward action and continuous improvement.

​

Compensation

​

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is [80,000-88,000]. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.

​

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

​

​

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break. 
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. 
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.

​

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.

​

Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.