Implementation & Product Enablement Manager

Location: Buffalo, NY

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About RouteGenie

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RouteGenie is a modern, all-in-one software platform designed for medical transportation providers. We help businesses streamline and automate routing, scheduling, dispatching, billing, and fleet management—empowering them to reduce costs, improve on-time performance, and deliver better service to their customers and communities.

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In this role, you’ll lead the way in transforming how we onboard and scale customers. This role is not just about executing implementations — it’s about reimagining them. You will design and deliver efficient, automated, and customer-centric onboarding processes that reduce time-to-value, support growth at scale, and set the foundation for long-term customer success.

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Reporting directly to the CEO, this is a fully onsite position (Monday–Friday) with flexible core business hours. The salary range is $70,000 - $85,000 per year, based on experience, plus an annual bonus opportunity.

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What You’ll Do

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• Own the end-to-end implementation process, from kickoff through customer go-live, ensuring smooth adoption and measurable outcomes  
• Design and deploy automation tools, templates, and playbooks that streamline onboarding for high-volume growth customers  
• Collaborate with Product and Engineering to influence features that improve implementation efficiency and customer experience  
• Partner with Customer Success to ensure seamless handoff and continuity of customer outcomes  
• Continuously analyze and improve implementation metrics (time-to-value, activation, satisfaction)  
• Build repeatable processes and training content (e-learning, in-app guides, knowledge base) that empower customers and internal teams  
• Act as a voice of the customer, feeding implementation challenges and insights into product roadmaps

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What We’re Looking For

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• 3–5+ years in SaaS implementation, onboarding, customer success, or product operations  
• Proven experience designing scalable, automated workflows in customer onboarding  
• Strong project management skills; ability to manage multiple complex implementations  
• Excellent problem-solving and communication skills  
• Comfort working cross-functionally with product, engineering, and customer-facing teams  
• Bonus: background in instructional design, process automation tools (Zapier, HubSpot, Salesforce, etc.), or healthcare/transportation SaaS

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Why You’ll Love Working Here

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• Impactful Mission: Help expand access to healthcare transportation by powering the technology behind it  
• Technical Challenge: Lead the modernization of a mission-critical platform that customers love and shape its next era  
• Customer‑First Approach: From initial implementation through long‑term support, our team builds solutions to support our customers for the long term. Proven Results, Fast Innovation: Our platform empowers customers to complete more trips with the same fleet, cut down on no-shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations  
• Culture of Collaboration & Improvement: You’ll work alongside a team of passionate problem-solvers who share knowledge freely, celebrate wins together, and push each other to do their best work  
• Room to Grow: At RouteGenie, you’ll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter. Join a profitable, capital-backed company with ambitious growth targets

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Benefits & Perks

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We know great work starts with a supportive environment. Here’s what we offer:

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• Competitive pay with annual bonus opportunity  
• Health, dental, and vision insurance  
• Paid time off, holidays, and flexible core business hours  
• 401(k) retirement plan with company contribution  
• Professional development opportunities, including training and conferences  
• A collaborative, mission-driven culture where your impact is seen and valued

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Ready to Join Us?

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At RouteGenie, your efforts will directly support our mission to connect people and care by powering the technology that moves them. If you’re ready to bring your skills to a collaborative, fast-moving team, we’d love to hear from you—apply today!

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