Implementation Specialist

CMDB and Discovery Specialist

Must have active Secret / Tier 5 Secret Security Clearance or higher.

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Opportunity

ITGEMS Service, Asset, and Configuration Management (SACM) team.

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This position is responsible for managing, designing, developing, and implementing solutions for ServiceNow as part of the SACM team. Under the direction of the Configuration Management Specialist, the ServiceNow CMDB and Discovery Specialist will partner with various stakeholders and cross functional teams to address complex business issues. Must be proficient in written and verbal communications.

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Responsibilities

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Primary responsibility is to support a variety of ServiceNow Discovery/CMDB administration tasks

• Add/update/remove Discovery credentials
• Create/update/remove Discovery ranges and schedules
• Monitor CMDB health and resolve conflicts between data sources
• Interpret Discovery logs and data to diagnose issues
• Produces management information, including KPIs and status reports, with an operational and management focus
• Improve ServiceNow Discovery and remediate blockers of Service Mapping for CMDB inventory
• Manage Discovery processes and scripting of CIs in the Configuration Management system
• Administrate, maintain, manage, and resolve issues that arise with data and MID servers related to Discovery
• Improve process and procedures in Discovery scripting
• Implement and support out of box and applicable custom patterns to discover on premise and cloud infrastructure
• Work collaboratively across business and technology services organizations to evolve and mature the CMDB

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Qualifications

• Experience with MS Office Productivity tools – data analytics, reporting, and presentations
• Process development
• Operational experience of Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM)
• Familiarity with ServiceNow
• Knowledge of Configuration Management is a plus