Monday.com Implementation Manager

Job Description

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The Implementation Manager partners with clients to help them get maximum value from monday.com. In this client-facing role, you’ll act as a trusted advisor—understanding business workflows, optimizing processes, and delivering hands-on support through configuration, integrations, automation, and training. You’ll own the client experience from onboarding through renewal, ensuring high satisfaction and long-term success.

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Responsibilities

• Manage 15–25 client accounts and serve as the primary point of contact
• Analyze workflows to identify inefficiencies and recommend improvements
• Deliver customer support, coaching, and live training sessions (2–50 users)
• Design and implement integrations and automations to improve efficiency
• Create and maintain training documentation and videos
• Identify renewal and upsell opportunities in partnership with sales
• Troubleshoot technical issues and manage priorities effectively

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Qualifications

• 3+ years in an implementation, customer success, or similar role
• 2+ years working in a startup environment
• 2+ years of hands-on experience with monday.com
• Strong problem-solving, communication, and project management skills
• Business acumen across functions such as sales, marketing, HR, or customer success
• Experience with Zapier or Make.com is a plus
• Proficiency in Microsoft Office
• Bachelor’s degree required; Master’s preferred