Presales Engineer

Presales - Service Delivery Operations Specialist-Engineer ( Americas)

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100% remote  

PERM  

Hourly - $40.00-$45.00hr All inclusive  

US Citizens only  

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Overview:

The Pre-Sales Operations Specialist is a key contributor to the success of the sales and delivery lifecycle for network, infrastructure, and security solutions. This role involves providing consultative guidance, scoping service offerings, and fostering strategic relationships to drive business growth. You will develop appropriate service solutions for IT customers, including analysis, technical scoping and support for appropriate managed services offerings. The Main focus of this role will be to collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, to provide quotations and technical response for drafting and managing Solution Estimates (SEs), Statements of Work (SOWs) as will as Request for Proposal (RFP’s) Request for Quote (RFQ’s), Request for Information (RFI’s), standard proposals, and author statements of work (SOWs). The ideal candidate combines strong operational acumen with technical understanding to ensure that all documentation accurately reflects the scope, pricing, and deliverables of proposed solutions.

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Requirements:

A. Must have 3-5 yrs experience creating & maintaining accurate SEs, SOWs, and Managed Services contracts aligned with customer requirements and solution architecture.

• 2+ yrs experience in costing & pricing of managed services opportunities to meet managed services business goals including gathering customer key metrics to scope and price  

• Prior experience analyzing technical & competitive considerations, defining actions to meet customer requirements in the sales cycle and through a consultative approach providing enhanced business outcomes beyond initial customer expectations  

• Prior experience acting as a subject matter expert in multiple families of services and solutions including Security and or Network offerings  

B. Ensure all documentation complies with internal standards, legal requirements, and customer expectations. Develop customer contracts including renewals for managed services;• Maintain, track, and manage customer contracts including renewal dates, types of sold services, and pricing; (AKA service contracts and EA’s (renewals, subscriptions, Enterprise Agreements)  

• Keep all systems (CRM and ERP) up to date and complete;  

• Share any developed materials and documentation which can be used by others as references or templates in support of the practice overall.  

• Collaborate with Pre-Sales Engineers and Solution Architects to translate technical solutions into clear, actionable deliverables.  

• Assist in scoping services and estimating resource requirements for network, infrastructure, and security engagements.

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Operation Administration:

• Understand and maintain knowledge of service offerings and associated contract templates;  

• Prepare contracts and amendments of contracts for client distribution;  

• Act as a liaison between technical and non-technical stakeholders to ensure clarity and consistency.  

• Create support tickets to gather information to confirm configurations.  

• Review and validate documentation for completeness, accuracy, and risk mitigation.  

• Track and manage version control and approvals for all pre-sales documentation.

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Service Contracts Management

• Ensure timely contract renewals by tracking/gathering relevant details.

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Sales Support

• Proactively notify Account Managers of pending renewals.  

• Develop renewal contracts including those with add-on services.

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Partner Relationships

• Engage with partners to support the processing of contracts including renewals.  

• Associate partner costs to contracts.

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Qualifications:

• Excellent organizational and time management skills;  

• Excellent written and verbal communication skills;  

• Great attention to detail;  

• Ability to manage multiple priorities in a fast-paced environment.  

• Proficiency in tools such as Microsoft Word, Excel, and CRM platforms (e.g., Salesforce).  

• Experience with managed services models and service-level agreements (SLAs) is a plus.  

• Ability to organize and track information in spreadsheets;  

• Ability to work independently and in a team environment;  

• Ability to demonstrate a high level of independent judgment and initiative;  

• Ability to adhere to established processes but can effectively implement new tools and processes;  

• Proficient in MS Office (Required: Outlook, Excel, Word);