Principal Customer Solution Engineer

Sydney, New South Wales, Australia

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About Zuora

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At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

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We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

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The Opportunity

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At Zuora, our growth story is only just beginning — and our Customer Solution Engineering team sits at the heart of it. We’re looking for a collaborative, technically curious, and outcome-driven Customer Solution Engineer to help us win over customers and shape the future of monetization for the world’s most innovative companies.

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As a trusted partner to our Account Executives, you’ll tackle complex, business-critical challenges that define digital transformation. You’ll guide prospects and customers through their quote-to-cash journey, showing them how to embrace innovation, disrupt markets, and unlock new revenue streams in the Subscription Economy.

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In this role, you’ll combine technical expertise with strategic insight — delivering compelling demos, solving real-world problems, and helping enterprises reimagine how they grow.

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What You’ll Do

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• Become an expert in Zuora’s platform, products, and the full quote-to-cash lifecycle through our in-depth onboarding and sales training.
• Partner closely with Account Executives to own the technical relationship with prospects and customers — understanding their goals, constraints, and success metrics.
• Deliver high-impact product demos and presentations to executives, illustrating how Zuora enables business growth and digital transformation.
• Build and present customized use-case demonstrations tailored to each customer’s industry and objectives.
• Differentiate Zuora’s solutions by addressing technical objections, mitigating risks, and securing the technical win.
• Collaborate with Product Management to influence the roadmap with customer insights and emerging market needs.
• Drive adoption and value realization, ensuring customers achieve measurable outcomes from their investment.
• Support the creation and execution of account plans and KPIs, identifying opportunities to expand Zuora’s footprint.
• Partner cross-functionally with internal teams and external partners to design innovative solutions and deliver seamless customer experiences.
• Represent Zuora at industry events, field demos, and webinars as a technical subject-matter expert.
• Respond to RFPs/RFIs, manage escalations, and contribute to post-sales success in partnership with Customer Support and AEs.
• Travel as needed within your territory.

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About You

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• 3+ years of experience in Sales Engineering, Solution Consulting, or Solution Architecture within a SaaS business application environment (ERP, CRM, EPM, etc.).
• A passion for learning and becoming an expert in the Subscription Economy and quote-to-cash processes.
• Exceptional presentation and communication skills, with the ability to connect with both technical and executive audiences.
• Strong understanding of value-based selling and SaaS / cloud business models.
• Familiarity with subscription and recurring revenue models.
• Experience with structured sales methodologies such as MEDDIC or Value Selling.
• Working knowledge of API development and coding languages (e.g., Java, PHP, Ruby).
• Bachelor’s degree or relevant FinTech or enterprise software experience.

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About The Team

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The Customer Solution Engineering team is a core partner in Zuora’s growth, working side-by-side with Account Executives and cross-functional partners to design solutions that solve customers’ most critical monetization and quote-to-cash challenges.

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You’ll join a highly collaborative, curious, and impact-driven group that:

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• Works closely with Sales, Product, and Customer teams to shape deals and influence product direction.
• Thrives on solving complex technical and business problems in partnership with some of the world’s most innovative companies.
• Values continuous learning, knowledge sharing, and enabling one another to do the best work of our careers.

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Whether remote, hybrid, or in-office, you’ll stay closely connected to your teammates through intentional collaboration, regular syncs, and team events.

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Benefits

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Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

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• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support
• Benefits may vary by location; details will be shared during the interview process

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#ZEOLife at Zuora

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ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

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• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

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Our Commitment to an Inclusive Workplace

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Think, be and do you.

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At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

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Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).