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TITLE: Principal Network Services Customer Solutions Engineer, AMERs
DEPARTMENT: Network Customer Solutions & Optimisation
REPORTING TO: Director, Network Services Customer Solutions, EMEA & AMERs
OFFICE LOCATION: New York
ROLE TYPE: Hybrid, Full Time
IPC is a global fintech company that puts people at the center of innovation. With a strong global footprint, we empower financial institutions and capital markets with advanced cloud-based trading communications and managed connectivity solutions. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency. Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.
Overview of the Team
As the rate of adoption and our range of solutions expands, we are seeking a Principal Customer Solutions Engineer for the Network Services Customer Solutions team to work in a client facing technical senior pre-sales support role, based in New York, and aimed at providing solutions expertise across primarily the Americas. You will also be expected to provide leadership input into global solutions and on occasion, lead deals outside your region. The role reports to the Director of Customer Solutions, EMEA & AMERs, and you will be part of a small team critical for supporting the overall sales function and driving sales growth targets across both regions within a global team.
Role Overview:
- Direct Client activities - delivering presentations, design workshops, responding to RFPs and preparing solutions proposals and bids as well as an on-going life cycle account support.
- External 3rd party/Partner interaction – working within the eco system in co-operation with 3rd party consultancies and other vendors and service providers.
- Primary bid support – RFI, RFP response preparation and complex solution proposals
- Indirect support to other regions within customer solutions department to ensure standardised global pre-sales design and sales support.
- Working with product management, marketing and other internal IPC functions to ensure a quality life cycle support to existing Clients and a constructive input and competitive market feedback aimed at new product and service specification and campaigns.
- Work with Account Managers & Sales leadership to drive closure of business.
- Technical leadership on strategic opportunities: owning solution strategy for complex deals, setting direction for the technical win plan, and acting as the senior technical authority during pursuits.
- Mentoring and capability uplift: coaching other Customer Solutions Engineers on solution design, presentation skills, and bid best practices; contributing to reusable assets (templates, reference designs, playbooks).
- Executive level engagement: presenting to senior client stakeholders and acting as a trusted advisor on network, infrastructure, and operating model decisions.
The successful candidate is likely to be currently working in a senior pre-sales or lead network engineering role within a financial markets services provider or telecoms and will have a blend of technical expertise, commercial acumen, organization, enthusiasm and excellent communications skills. The primary office location will be in New York City but some travel may be required. We are looking for a candidate with a proven track record of presentation skills and customer facing experience, one that will gain the respect of both global clients and colleagues and can work under pressure.
How You Will Make an Impact:
- To discover, understand and define customer requirements
- To work collaboratively within a diverse and geographically separated team in order to drive collective business objectives.
- To position the benefits of IPC solution in the context of the target environment
- To respond to a broad range of technical solutions questions
- To design customised solutions that may range from optimisation of standard product configurations to complex design projects involving integration of 3rd party products.
- To position hybrid infrastructure opportunities across public, private and hybrid platforms from inception through to handover into delivery
- To prepare, host and deliver tailored Customer presentations
- To generate responses to RFP questions as part of a bid team that are: Technically accurate, credible and in context. Well written, concise and easily understood, with clear, professional graphics
- To provide a conduit between Clients and IPC Product Management for product enhancements and other requirements
- Set and maintain high standards for solution quality, risk management, and ensure customer solutions are strictly aligned with business objectives.
- Lead technical strategy for key accounts and high value opportunities, aligning stakeholders internally and externally to drive outcomes.
Essential Skills and Experience to be Successful in this Role:
- Typically requires 5 – 7 years + relevant work experience as a senior level Sales Engineer.
- Experienced team lead network engineers or architects with limited pre-sales experience will also be considered, however please be aware this is a full-time client facing role.
- Financial Markets Services Provider experience is a major plus.
- Experience with Colocation Hosting and Networking
- Cisco CCIE or equivalent experience
Desired Skills and Experience:
- Knowledge of Financial Extranets, Server hardware, market data, low-latency trading infrastructure, and the financial technology landscape
- Knowledge of Cloud Technologies such as AWS, Azure, GCP.
- Knowledge of datacentre colocation environment such as server hosting, low latency datacentre networking, layer 1 switching technologies.
- Knowledge of Virtualization and Containerization technologies
- Knowledge of PTP, Boundary Clocks, Grandmasters, and other timing service
- Knowledge of Routing Protocols such as BGP, IS-IS, OSPF.
- Knowledge of Carrier Class MPLS Traffic Engineering to support Managed WAN, Financial Extranets, and VPLS network environments
- Knowledge of normalised market data feed handlers
- Previous sales experience helpful, for example working alongside AEs/AMs on pipeline, opportunity qualification, shaping proposals, and supporting deal closure (quota exposure a plus).
- Experience mentoring or leading others in a solutions, pre-sales, or technical sales environment.
- Experience building reusable assets such as reference architectures, standard designs, proposal content libraries, or demo frameworks
What’s in It for You?
At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.
In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
- Competitive Base Salaries
- Medical, Dental and Vision
- 100% Employer Paid Short/Long Term Disability, AD&D and Life Insurance Coverage
- Limited & HealthCare Flexible Spending Accounts
- Dependent Care Flexible Spending Account
- Health Savings Accounts with Employer Contributions
- Pet Insurance
- Legal Insurance
- Critical Illness, Hospital Indemnity and Accident Coverage
- Commuter Benefits
- Medicare Services Education program
- Financial Wellness Account Fiduciary and Training
- Identity Theft Insurance
- 401(k) and Roth plan with matching contributions
- Flexible PTO, Sick Pay and Public Holidays
- Additional Time off for Charity Work and Volunteering
- Tuition Reimbursement
- Certification Bonus Program
- Access to “IPC University” our Internal E-Learning Platform
- Structured Onboarding Training and Peer Mentor Support
- Parental Leave Policy
- Free Mental Health Wellness Programs, Tools, Coaching and Free therapy sessions
- Employee Referral Scheme
Further information about your benefits will be provided during your onboarding process.