Solutions Engineer

Job Description

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Netgain is seeking a Senior Azure Solutions Engineer to design, deliver, and manage enterprise-grade cloud solutions for clients in the accounting and healthcare industries. This role combines architectural leadership with hands-on technical execution. The successful candidate will lead Azure solution design while remaining actively involved in project delivery, complex troubleshooting, and support escalations. This position plays a critical role in ensuring Netgain’s cloud platforms are scalable, secure, performant, and aligned with real-world client workflows.

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Essential Responsibilities

• Architect, design, and implement Azure cloud solutions with a strong emphasis on Azure Virtual Desktop (AVD)  

• Lead design, build, test, deployment, and optimization of client environments in Azure and Netgain-hosted platforms.  

• Serve as technical lead for client projects, migrations, and onboarding initiatives  

• Act as a senior escalation point for complex infrastructure, performance, identity, networking, and application issues.  

• Design and implement Azure networking architectures including VNets, VPN Gateway, ExpressRoute, Azure Firewall, and hybrid connectivity.  

• Implement security and compliance controls aligned with HIPAA, SOC 2, IRS Publication 4557, and industry standards.  

• Deploy and optimize AVD host pools, images, FSLogix profiles, autoscaling, and seasonal capacity planning.  

• Support and optimize industry-specific applications including Wolters Kluwer CCH Axcess, ProFx, and other tax/accounting software; Adobe Creative Suite (Photoshop, InDesign, Acrobat Pro); industry-specific EHR, practice management, and legal document management systems  

• Perform advanced troubleshooting via monitoring systems, tickets, phone, and chat-based client escalations.  

• Script and automate infrastructure provisioning and maintenance using PowerShell, Azure CLI, Terraform, ARM, or Bicep.  

• Design and maintain Azure landing zones following Microsoft Cloud Adoption Framework best practices.  

• Implement monitoring, alerting, and performance tuning using Azure Monitor and third-party tools.  

• Develop and maintain technical documentation, runbooks, architecture diagrams, and standards.  

• Mentor and train engineering and support staff.  

• Collaborate with internal teams and vendors to improve service delivery, reduce escalations, and enhance automation.  

• Participate in on-call rotation and perform off-hours work as required.  

• Accept additional duties as assigned.

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Required Qualifications

• 5+ years of experience in Azure architecture, systems engineering, or cloud infrastructure roles.  

• Proven hands-on experience designing, deploying, and supporting Azure Virtual Desktop environments.  

• Strong expertise in Microsoft Azure IaaS and PaaS services.  

• Advanced knowledge of Azure networking, security, and hybrid connectivity.  

• Experience acting as an escalation point for complex client issues in an MSP or professional services environment.  

• Strong background in Microsoft Active Directory, Entra ID, identity management, DNS, and Group Policy.  

• Experience with PowerShell scripting, automation, and Infrastructure as Code concepts.  

• Familiarity with VMware, migration projects, and hosted application environments.  

• Understanding of compliance frameworks such as HIPAA, SOC 2, and financial regulatory requirements.  

• Required Certifications: Microsoft Certified: Azure Solutions Architect Expert (AZ-305).

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Desired Professional Skills

• Strong communication skills with technical and non-technical stakeholders.  

• Ability to balance architecture responsibilities with hands-on delivery and support.  

• Excellent troubleshooting, analytical, and problem-solving skills.  

• Customer-focused mindset with a commitment to service excellence.  

• Ability to manage multiple projects and priorities simultaneously.  

• Collaborative team player with leadership and mentoring capabilities.

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Preferred Qualifications

• Experience with Nerdio for Azure (NFA/NMM).  

• Familiarity with CPA, healthcare, or legal applications.  

• Experience with ConnectWise or similar PSA/ticketing systems.  

• Background in FinOps, cost optimization, or security operations.  

• Preferred certifications include AZ-104, AZ-500, AZ-140, or other Microsoft cloud and security certifications.