Solutions Engineer

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elp us use technology to make a big green dent in the universe!

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raken powers some of the most innovative global developments in energy.

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e’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

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t’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

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ur ideal Solution Engineer would be an individual keen to solve real-world problems to deliver value to clients through answering questions, performing root cause analysis and marshalling requests to the development teams within a collaborative, community-based environment.

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ou will need to be technically sharp; a continual learner; naturally inquisitive and people oriented; responsible for case management of client queries we receive and deep diving into our applications to diagnose issues.

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What you'll do:S

• erve as a technical escalation point and subject matter expert for complex, high-priority client queries and incidents, ensuring timely and effective resolutionT
• ranslate complex technical and business challenges into strategic product proposals that directly influence the product roadmap and drive significant client valueT
• raining clients to use the Residential Flex product effectively and provide supporting documentationI
• dentify, architect, and implement large-scale automation and self-service initiatives (e.g., tooling, advanced scripting, documentation structure) to reduce operational overhead for the entire CSE team and enhance the client experienceW
• ork closely with a range of teams from the full technology stack (Engineering, Product & Partnerships)P
• rovide technical expertise and onboarding support for clients to support post-sales processesM
• entor and coach junior and mid-level CSEs on complex technical problem-solving, client communication, and overall technical account strategy(
• Optional) contribute to our 24x7 support model by taking part in our (paid) on call rota

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What you'll need:E

• xceptional strategic problem-solving and analytical skills with a proven ability to independently diagnose, scope, and resolve complex technical, product, and business challenges for large-scale enterprise clientsF
• amiliarity with object oriented programming languages & back-end and software engineering practices (e.g., version control, CI/CD, testing frameworks) sufficient to review code, advise clients on API usage & understand system architecturesA
•  deep understanding of how systems interact and experience in troubleshooting modern architecturesP
• roven track record of driving and owning high-stakes technical conversations with key stakeholders across technical and non-technical domainsE
• xcellent verbal and written communication skills, with the ability to articulate complex technical concepts into clear, compelling business strategiesA
•  drive to get things done in a collaborative environment, with an ability to effectively work across functions (e.g. sales, product, engineering)A
•  proven ability to multitask & operate with autonomy and ownership in a fast-paced environment, prioritising competing high-stakes technical issues and strategic projectsA
•  demonstrated ability to drive cross-functional strategic initiatives (e.g., defining a new integration pattern, launching a new support channel) and effectively lead collaboration across Sales, Product, and EngineeringM
• eticulous attention to detail in technical documentation, system design, and communicationA
• n interest in learning about the electricity system and how grid scale renewable energy sources to keep the lights on and the network stable. There are no experts, this area is changing so you’ll be learning what a flexible electricity system is along with us

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It would be great if you had:T

• echnical background in a B2B SaaS business with hands-on experience developing, deploying, and supporting microservices and cloud-native applications (AWS, Azure, or GCP)D
• emonstrable experience as a Technical Account Manager or Client Solutions SpecialistF
• amiliarity with back-end and software engineering practices (e.g., version control, CI/CD, testing frameworks) sufficient to review code & understand system architecturesU
• nderstanding of the electricity system, domestic electrotech (e.g. OCPP & related EVSE protocols), and a strong understanding of the physical laws governing their behaviour. You might be our ideal candidate if you've built a home automation system or are locally optimising some combination of solar/battery/heat pump/EV

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Why else you'll love it here:G

• reat medical, dental, and vision insurance options including FSAsP
• aid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need4
• 01(k) plan with employer matchP
• arental leave. Biological, adoptive and foster parents are all eligible. P
• re-tax commuter benefitsF
• lexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance. E
• quity Options: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such. M
• odern office or co-working spaces depending on locationW
• e hire a wide range of experience levels into our delivery teams. The salary range for this role in NYC ranges on average from $120,000 - $150,000 (with some flexibility) depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context. 

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raken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

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re you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!

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tudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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ur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms

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e may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.